Technical Solutions Representative
2 weeks ago
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
**Responsibilities**:
Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
Resolve and/or refer more complex technical problems through a defined escalation process.
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
Log and track inquiries using a problem management database and maintains history records and related problem documentation.
Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
**Basic Qualifications**:
High school diploma or G.E.D.
1-2 years of technical or customer support experience.
Experience working with company products and operating systems.
Experience with solving computer-related problems.
Experience working with company escalation policy.
Will require availability to work either Day, Evening or Night shift, including weekends
**Knowledge and Skills**:
Interpersonal skills to interact with customers and team members
Strong communications skills
Organization skills to balance and prioritize work
Good analytical and problem solving skills
Leadership skills to mentor and provide guidance to less experienced personnel
Ability to work individually as well as in a team environment, work environment and office environment.
**Other**:
Remote in Manitoba.
7 x 24 8-hour shift
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.
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