Technical Support Technician
2 weeks ago
Description
Job Description:Job Description Do you enjoy fixing equipment, but don’t like getting your hands dirty? We have the perfect position for you Dyna-Pro Environmental is a leading vertically integrated manufacturer, seller, and servicer of Self-Serve Water Dispensers and Water Purification equipment across Canada. We are seeking an organized and detail-oriented individual to join our Service Team. The Role: As a member of our Service Team, you'll play a crucial role in ensuring the smooth reliable operation of our equipment for customers across Canada. Here's what you'll be doing:Provide technical phone support to customers, addressing complex mechanical and electronic issues promptly and efficiently.Create, track and process work orders and sales orders.Coordinate with our Parts and Shipping Departments to fulfill customer needs promptly.Support our own Field Service Technicians with technical and customer support guidance.Locate, hire, and manage subcontractors to complete repairs on-site.Work regular Monday-Friday office hours, as well as provide after-hours emergency technical support on a rotating on-call basis. Our ideal Candidate:Has experience and can demonstrate proficiency in understanding a wide discipline of electronics, mechanical and plumbing along with their applications.Demonstrates excellent communication skills, both verbally and written in English.(French or additional languages not required but would be considered an asset)Has strong project management skills. The ability to manage time, inventory, project costs, and deadlines.Shows the ability to solve problems and communicate a solution efficiently and effectively.Enjoys working in a team as well as independently in an office setting.Thrives working in a fast-paced environment managing multiple projects at a time. This is not an IT - Tech Support Job:Work experience only supporting computer software and hardware will not be given much weight for this position.This type of support is designed for those with an electronics, electrical, mechanical or plumbing background. Company Description Dyna-Pro Environmental is a leading vertically integrated manufacturer, seller, and servicer of Self-Serve Water Dispensers and Water Purification equipment across Canada.Company Description:Dyna-Pro Environmental is a leading vertically integrated manufacturer, seller, and servicer of Self-Serve Water Dispensers and Water Purification equipment across Canada. Job ID: 9537605
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Dyna-Pro Environmental
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