Manager, Facility Operations and Support Services
3 weeks ago
Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates Camilla Care, a 236-bed long-term care (LTC) home and will soon be operating two new state-of the-art LTC homes and community hub in West Mississauga. To be completed in 2023, the new homes will have a combined 632-beds and be part of PCH’s larger strategy that will introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
**Position Summary**:
Reporting to the Director, Facility Operations and Support Services, the Manager, Facility Operations and Support Services operates throughout PCH’s property. This position is responsible for managing property repairs and maintenance for the building, contractors/vendors engaged in maintenance of the property while identifying, planning, and implementing capital upgrades and programs. Concerning support services, the Manager, Facility Operations and Support Services manages housekeeping, laundry and maintenance staff and work duties. The Manager, Facility Operations and Support Services supports and assists in Health and Safety policies and procedures development while ensuring sustainability practices are routinely considered and/or followed. In addition to compliance procedures, this role is also required to prepare and administer budgets that work towards achieving cost efficiencies.
**Key Responsibilities**:
- Planning, coordinating, directing, and monitoring the effectiveness of all operational activities of housekeeping, laundry, logistic, shipping and receiving, facilities maintenance and property management requirements of PCH
- Identify direct day-to-day maintenance requirements while communicating with leaders, develop resolutions to complaints and respond to risk reports/concerns in a timely manner
- Ensure adequate policies and procedures are in place to meet Ministry of long-term care directives, government regulations and environmental, health and security standards
- Support internal and external compliance audits related to facilities, housekeeping, property management, laundry and logistics
- Lead the preventative maintenance process and procedures to ensure the safe operation of equipment and building systems, the proper operation of all safety equipment and compliance with applicable legislations
- Organize and manage contractors’ work as well as staff expectations and productivity to ensure fulfillment of contractual obligations
- Lead inventory management, exercise control and purchase departmental supplies and equipment as needed to support operations
- Monitor the property, equipment, and all building systems including proper maintenance of systems/processes, operation of the hydro, water, HVAC, gas, building, grounds, waste disposal, dock, generators, alarm systems, sprinklers, fire exits and other resources to ensure that they are in good working order while minimizing waste and supporting the organization’s approach to sustainability
- Maintenance of the exterior areas of the property including parking lots, landscaping, exterior walls, etc.
- Review existing contracts, draft and negotiate new contracts; renew existing contracts and efficiently manage within budget constraints
- Identify the opportunities for cost reduction and ensure operations align with the approved budget
- Establish and maintain strong relationships with vendors and other external stakeholders to fully understand the challenges and opportunities
- Regularly inspect properties, address building issues and rectify deficiencies
- Contribute to implementing health, safety, quality control and environmental policies and programs at PCH
- Ensure proper monitoring of inventory, equipment, materials, and supplies including asset tagging and tracking
- Respond to facility emergencies after hours as required
- Implement a maintenance care system and effectively monitor and update all activities in a timely manner
- Other tasks as assigned
**Qualifications**:
- Minimum 7 years’ management experience in Facilities/Property Management of Medium to large facility in a health care setting is preferred
- Post-secondary education in Facilities, Business administration or related field equivalent is required
- Knowledge of the requirements of The Long-Term Care Act, Standards and Regulations, Occupational Health and Safety Standards, and other pertinent Federal, Provincial and Municipal regulations which influence the operation of the Long-Term Care Community and more specifically those which affect the general safety and maintenance aspects of the operation
- Solid knowledge of Facilities Maintenance/Management and how to proactively maint
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