Junior IT Specialist-

4 days ago


Burnaby, Canada Securiguard Full time

Our **IT department** is seeking a service-oriented and self-motivated professional. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

This would be an ideal opportunity for a new graduate from a post-secondary program in IT. This is a fast paced and at times high pressure environment. The **Junior IT Support Specialist** will be required to multitask and display a technical and logical thought process.

**Location**: Headquarters - Burnaby (In-house)

**Position type**: 6 month contract -(Salary)

**Key responsibilities**
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Monitor and maintain computer systems and networks; troubleshoot and resolve issues with software or
- hardware
- Document all work via the internal ticketing system and documentation portal and respond in a timely manner to service issues and requests
- Establish accounts for new users and assist with password or login problems
- Repair and replace equipment as necessary
- Test, evaluate, and make decisions about new technology for the company; participate in business-wide
- meetings to provide insight into technical requirements
- Maintain procedures and reports that provide technical support to the entire organization
- Analyze records and logs to spot underlying trends and potential issues
- Other duties as assigned by supervisor

**Skills & Qualifications**
- Experience with Microsoft products such as Windows 7/8/10, server 2012/2016/2019, Active Directory, Microsoft Office 2016 and Office 365
- Experience with basic protocols such as DNS and DHCP
- A university degree or a diploma in computer science or a relevant field
- Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals
- Excellent communication skills both written and verbal
- Willingness to solve complicated problems and see projects through to completion
- Analytical skills to study problems and records and identify solutions
- Work collaboratively in a team environment and can also work with mínimal supervision
- Ability to manage time and effectively prioritize numerous projects at one time
- Comfortable with some heavy lifting

**Bonus points if you have**
- 1+ year of experience in a technical support role
- IT certifications (Office 365, Microsoft MCP, MCTIP, or MCSE)

At Securiguard we believe in living and acting by our values: R.E.A.C.H.
- Respect - Empathy - Accountability - Courtesy &
- Honesty
- We make people feel safe and inspire our staff to believe they can make a difference in everything they do. We believe that diversity enables the company to grow towards a better future. By creating an environment which is inclusive and provides equal opportunity for all, ideas are generated which help to solve the problems of a changing and increasingly complex world. Our mission, vision, and values enabled us to be a finalist of the 2021 Canadian HR Awards' Excellence in Diversity & Inclusion category. We are making a difference by encouraging all Securiguard Members to partake and practice allyship, educate themselves, and inspire others to take action. Join us if you believe you can make a difference.


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