Omnichannel Project Specialist

5 months ago

Vancouver, Canada Arc'teryx Full time

**Department**: Business Excellence

**Reports to**:
** **Senior Manager, Omnichannel

**Location**:North Vancouver, B.C.

**Your Opportunity at ARC’TERYX**:

- The Omnichannel Project Specialist will represent Arc’teryx business needs in the Omnichannel systems existing and future projects, including identifying and implementing additional software solutions as needed. As the Omnichannel Project Specialist on the Omnichannel team, you will provide department specific needs, work with consultants and overall company to identify best in class solutions, coordinate departmental work for the projects, provide input on whether proposed solutions meet needs, and coordinate implementation of the new solution(s). You will help manage existing system capabilities to best meet business operational and financial targets while liaising with cross functional partners to achieve a consistent guest experience.

**Meet Your Future Team**:

- The Retail Strategic Initiatives team plans and deploys services, tools and initiatives that support our retail and digital teams in the service of our guests and store teams. We collaborate with cross-functional resources and external vendors to define and deliver our roadmap, and we inform intuition with data to continually improve our decision-making. Our team helps to prepare our business for the future, while ensuring we operate at our best in the present.

**If you were the Omnichannel Project Specialist now, here are some of the core activities you would be doing**:

- Helping define the business requirements for Omnichannel with upcoming ERP system changes, upgrades, and maintenance
- Supporting the overall business readiness prior to and post project go-live on behalf of DTC teams, representing all key stakeholders to ensure an effective implementation
- Identifying where gaps exist between Omnichannel business requirements and system implementation or configuration
- Documenting the current and future state of business processes affected by Omnichannel software conversion or cross functional business changes
- Identify operational changes between current and future state Retail/Omnichannel Systems and supporting systems, including new required processes
- Maintaining and monitoring existing system configuration and programing to achieve company goals and objectives
- Working cross functionally with all other departments involved to drive a common business design and data consistency
- Work Cross functionally to assist in other department improvements and support E2E testing to validate any Retail on Omnichannel impacts
- Conveying the end-state consistently to the project team and notify project leadership of any challenges to the plan
- Working closely with the internal and global project teams to ensure that the project stays on track. Communicate project status and potential roadblocks to project leadership
- Support in identifying the required information for a scalable and interconnected system landscape with the long-term vision at the heart of decision making.
- Leading User Acceptance Testing and validating test transactions.
- Working closely with BI teams to identify requirements and ensure data consistency.

**Here are some of the things you could be working on in the future**:

- Look at implementing the latest industry technology to merge in store and online guest experience
- Fine tuning and maturing our DTC inventory sourcing to best utilize our inventory resources while prioritizing efficiency, constant evolution, and improvement
- Onboarding and assisting new store openings to our Omnichannel capabilities to achieve our service level agreements
- Work with our Retail Strategic Initiatives Analytics team to help drive and shape future programing
- Working on improving retail inventory accuracy to achieve Omnichannel targets in conjunction with the Inventory Control team

**Are you our next Project Specialist?**:

- You have 3+ years work experience within a retail/Omnichannel support function
- You have experience in developing reports for analysis and decision making
- You have prior implementation experience
- You have strong Project Management skills
- You have a drive to learn and participate
- You are an excellent collaborator while also able to work effectively with a team
- You are adaptable and forward thinking
- You have solid knowledge of ERP systems and order management processes
- You are able to step in and take charge with minimum instruction
- You are able to prioritize and manage multiple tasks within tight deadlines
- You have advanced analytical skills with a strong aptitude for spreadsheets
- You have excellent written and verbal communication skills, and exceptional attention to detail
- You are able to travel internationally as required
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You are able to balance autonomy and collabor

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