Intermediate Financial Systems Analyst

2 weeks ago


Montréal, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

**Responsibilities**

**Systems Management & Support**
- Experience with updating Alteryx, Power Query and Power BI report / process automations
- Troubleshoot production server related issues.
- Coordinate with all other technical teams on data and server related updates
- Maintain the standards of the CDIFS Service Level Agreement with business units and Finance clients.
- Support team members within work area to ensure timely and effective implementation of change initiatives.
- System documentation is continuously updated to reflect new changes
- Provide after-hours support when required in exceptional circumstances.

**Application Development**
- Analyze business requirements, define scope and design software solutions/reports
- Provide User Acceptance Testing (UAT) and Steady State support.

**Continuous Improvement**
- Play a significant role in achieving process improvement goals and best practices in Finance.
- Look for and analyze reporting problems/process inefficiencies autonomously.
- Demonstrate commitment towards continuously updating knowledge and skills.

**Customer Service**
- Resolve customer service issues and escalate to leader when appropriate
- Identify and recommend refinements and improvements to service offerings
- Investigate system users inquiries / concerns Build effective relationships and establish a prominent level of credibility within CDIFS

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- BCom with MIS major or Computer Science degree or comparable education with 2+ years of experience in a Consultant/Programmer/Analyst type role
- In-depth knowledge and experience in programming tools (SAS, SQL, Visual Basic (VBA), C#)
- Experience with Alteryx, Microsoft Power BI and Power Query
- Expertise in Microsoft Office (Excel, Access)
- Experience with Mainframe is an asset
- Experience with Oracle Smartview, Lawson GL module & T-Recs is an asset
- Excellent analytical and problem-solving skills
- Ability to communicate clearly in both verbal and in written form
- Strong interpersonal skills
- Work well under pressure and able to work independently
- Knowledge of System Development Methodologies (SDM) Introductory knowledge of accounting fundamentals is an asset

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net a


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