Customer Service/ Order Management

3 days ago

Alliston, Canada Honda Trading Canada Full time

Honda has a clear vision for the future in 2040, and it’s a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions.

Honda Trading Corporation, the exclusive global trading arm of Honda, supporting Honda's global business efforts by finding marketing products to sell in Japan. Honda Trading's global offices operate in **28 locations in 20 countries, with more than 2,000 associates** dedicated to finding "best fit" solutions to our customers' changing and evolving business needs. Since its founding in 1972, HT has evolved into a **multi-billion-dollar international import-export organization**, providing vital services based on **unparalleled knowledge and experience** to HT customers in the global marketplace.

Honda Trading Canada (HTC) was established in 1990, with the Canadian Head Office located in Alliston, Ontario. HTC is a 100% subsidiary of Honda Trading America.

Honda Trading Canada procures and delivers products all over the world. As a fully licensed Customs Broker with a dedicated Logistics group, we are able to handle the most complex import and export challenges of our business partners.

**At Honda Trading Canada, our unique approach and hands-on atmosphere give you the opportunity to learn through doing, ownership, responsibility, and autonomy.**

**SCOPE OF POSITION**:
Purchase and procure raw materials to be delivered on a just in time basis to Honda of Canada Manufacturing and Raw Material supply system customers. Failure to accurately account for and ensure material supply throughout the pipeline could result in line shutdowns and significant financial and production loss for HCM.

**PRINCIPAL FUNCTIONAL RESPONSIBILITIES**

**ORDER AND DELIVERY SUPPORT/SPOT BUYS**:
**Weekly Orders (DDS) / MRP**- Receive orders and issue order requirements to suppliers.

**Monthly Order (ODS) / MRP/ PO** - issue monthly blank ODS order/MRP to customer and submit purchase order to supplier.

**Daily Delivery Tracking/Validation** - Receive and review finished goods reports from suppliers and identify any concern parts prior to customer shipments. Update DTS (Delivery Tracking System)/Shipping Validation Report and follow up on any discrepancies, resolve customer/supplier delivery issues, support add-ons, pull aheads and cancellations and follow CSR-Account Rep escalation procedure.

**Spot buys** - Enter PO and Sales order information for spot buys, track delivery to customer and request bill of ladings from suppliers as required

**EDI/INVOICING - 856 ASN** - quickly and accurately receive inventory into ERP and quickly address any suspended EDI/856 Bill of Lading - lading inventory that has been shipped to the customer. **INVOICING** - commit bills weekly and issue invoice to customer.

**MONTH END/SOX(Sarbanes Oxley)/OTHER** - Close sales orders, review and reconcile inventory (processor to HTC). Month end report generation, awareness of internal controls at transaction levels - fully comply with all SOX control items. Customer support and service, supplier communication, account rep support, other administration tasks as required.

**ORGANIZATION AND EFFICIENCY**:

- Maintaining an organized and efficient workspace, assessing daily work activities for efficiency improvements, ensure current operational procedures are maintained and available.

**POSITION PROFILE AND QUALIFICATIONS**
- Strong computer skills using Microsoft Word, Excel and PowerPoint
- SAP Experience
- Minimum 2 years’ experience in purchasing or sales administration
- Some understanding of the steel and resin industry is an asset
- Post-secondary education in Business and/or equivalent experience
- Strong interpersonal and customer service skills are required
- Analytical, reasoning, and persuasive skills
- Ability to work independently
- Strong organization and prioritization skills with the ability to multi-task in a fast-paced environment is required
- Proficient data entry skills with accuracy is required
- Ability to work under tight deadlines and limits
- Strong eye for detail, ability to identify and resolve issues
- Must be a team player

**Honda Trading Canada Core Values**
- Pursues customer knowledge and **Dreams** of what could be, seeks out challenges is unafraid of failure.
- Provide **Joy** to our customers and work for a cause greater than oneself. Put yourself in the customer’s shoes to feel what they feel and proactively identifies gaps or concerns. Attentively listen to customers to tap into real insights behind what the customer is saying
- Business and Customer needs are continuously changing. Meet the changing demands of our customers with speed, flexibility, and a **Challenging Spirit**.
- Demonstrates a **Passion**, energy, excitement, determination, and drive to advance the customer experience.
- Fost

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