Customer Service Agent 1

7 months ago

Toronto, Canada Serco North America Full time

Position Description:
SERCO is offering a starting hourly rate of **$18.89**

If you enjoy working with the public in a high energy and dynamic environment - challenging and rewarding job opportunities await you at Serco Canada.

You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations. Bring your expertise and customer service skills Serco Canada Inc. where challenging and rewarding job opportunities await you

Serco supports the Ministry of Transportation as a prime for their Driver Examiner Services (DES) contract which supports their DriveTest Centre operations, providing customer information and assisting members of the public at various stages of the driver’s licensing process. Our team of Customer Service Agents engages with customers in a friendly, knowledgeable and professional manner. You will be part of a team that works closely with the customer and other Serco teams that deliver quality services. Serco’s Regional Managers and individual Site Managers lead the team of Customer Service Agents, offering many years of experience working with our customer and providing the Ministry with excellence in customer care.

In the CSA 1 role, you will have the opportunity to participate in multiple functional areas as needed: Security Guard Testing (SGT), Observation Car Driver, and Door Monitor.

In these various functional areas, you will:

- Provide support to the Security Guard Testing (SGT) examination process.
- Provide support to operations with monitoring of crowds at some office locations.
- Assist in the smooth and efficient administration of examinations.

Qualifications:
To be successful in this role, you must:

- Possess a valid Ontario class “G” license.
- Have a minimum of 4 years of driving experience.
- 1-4 years of customer service experience in a professional office setting environment or any of the areas below.
- Must have and maintain an acceptable driving record.
- Must be 21 or older (required to operate the observation car).
- Intermediate level computer skills in MS Office are required.
- Pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
- **Employee hours vary based on customer demand and location’s operating hours._
- **This position may require extended shift hours and possibly Saturday and Sunday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Travel Agent Trainer

    7 days ago

    Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...

  • Customer Service Representative

    5 days ago

    Toronto, Canada Richard Hall- Desjardins Insurance Agent Full time

    **Insurance Account Representative** - Desjardins Agent Team Member** **Location**: Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins independent contractor agent may be the career for you! **Responsibilities**: - Develop...

  • Travel Agent Trainer

    5 hours ago

    Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is a Host Travel Agency dedicated to supporting and providing business building tools to help Travel Agents succeed in their business. The Travel Agent Next Door is now hiring a Travel Agent Trainer for its head office in downtown Toronto, located by Union Station. This position requires an energetic individual who possesses...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Annabella Bai - Desjardins Insurance Agent Full time

    **Customer Service Representative** - Desjardins Agent Team Member** Location: Markham Type: Full Time Desjardins Insurance is a leading Canadian insurance provider that offers a wide range of insurance products and services to individuals and businesses. We are known for our commitment to personalized service, competitive rates, and innovative solutions...

  • Customer Service Representative

    4 hours ago

    Toronto, Canada Lorrie Howe - Desjardins Insurance Agent Full time

    **DESJARDINS CUSTOMER SERVICE REPRESENTATIVE** **Location: Toronto, ON** **Job Types: Full Time, Permanent** **Position Overview**: Successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - Desjardins Agent Team Member. We seek an energetic professional interested in helping...

  • Mortgage Agent

    6 hours ago

    Toronto, Canada Mortgage Agent Full time

    **_Join our team of 3500 agents across Canada_** - Work from Home, - Established 45 Years - Work Part time or Full time. Must have Mortgage Agent Licence and be Motivated Private Mortgages Residential and Commercial Work Remotely - Yes **Job Types**: Full-time, Part-time, Casual Part-time hours: 30 per week **Salary**: $75,000.00-$400,000.00 per...

  • Seeking Motivated Mortgage Agents! Established 45

    7 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Seeking Motivated Mortgage Agents! Established 45

    7 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your career to the next level? Join us and become part of a dynamic team dedicated to helping clients achieve their homeownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage origination.**: - **Strong communication and...

  • Customer Service Representative

    22 hours ago

    Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Insurance Account Representative - Desjardins Agent Team Member**: **Location: Toronto, ON (on the Bloor Subway Line)**: Type: Full Time, base salary and bonus $100,000/yr + **Position Overview**: Earn $100,000 per year with NO COLD CALLING! Licensing included! No previous Insurance employment required. Upon successful completion, We will compensate for 2...

  • Customer Service Representative

    7 months ago

    Toronto, Canada Leane Ashby-Besky - Desjardins Insurance Agent Full time

    **Customer Service Representative - Desjardins Insurance Agent Team Member**: Location: Toronto (Beach) **Position Overview**: Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team in-office (front-desk) for the role of Customer Service Representative at our boutique agency in the Toronto Beach neighbourhood....

  • Reservations Agent

    5 days ago

    Toronto, Canada 1 Hotel Toronto Full time

    **_Our Reservations team is growing. Let's grow together._**: **Grow with us...**: Planning a trip should be fun and easy, right? At 1 Hotel Toronto, our Reservations Team is dedicated to making that a reality. They’re fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests’...

  • Insurance Sales Agent

    7 months ago

    Toronto, Canada Yung Yan - Desjardins Insurance Agent Full time

    **Position Overview**: Full Time, Permanent A successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - Desjardins Insurance Agent Team Member (Sales experience preferred). We seek an energetic professional interested in helping our business grow through...

  • Seeking Motivated Mortgage Agents! Established 45

    4 months ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your high income to the next level? Join us for the potential of high income and become part of a dynamic team dedicated to helping clients achieve their home ownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage...

  • Office Clerk/receptionist

    3 days ago

    Toronto, Canada The Travel Agent Next Door Full time

    **Administration and Reception Role** The Travel Agent Next Door is a young and innovative company very well recognized within the Travel Industry. We are dedicated to supporting and providing business-building tools to assist our Partner Travel Agents with managing and growing their businesses. **Job description** - Receive, sort and distribute incoming...

  • Sales / Customer Service - Flexible Work Environment

    5 days ago

    Toronto, Canada Ann Marie O’Neill - Desjardins Insurance Agent Full time

    Dynamic Insurance Sales Representative & Customer Service Representative Ann Marie O’Neill Insurance Agency Ltd. Etobicoke/Mississauga Boundary Self-driven, energetic, remarkable and passionate individual that is looking for a challenge. We are looking for a highly enthusiastic motivated individual to join our team. You should have previous sales...

  • Customer Service Agent

    7 months ago

    Toronto, Canada British Airways Full time

    **Customer Service Agent** Looking for a people-focused role that offers something different? A chance to make the most of your friendly, helpful personality? More variety and a faster pace to your day? Then you’ll love being a Customer Service Agent with British Airways. Our airports are buzzing places where you’ll always be on hand for our customers,...

  • Toronto - Travel Agent Support (Tico Certified)

    7 months ago

    Toronto, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Toronto Downtown office in our Agent Support...

  • Front Office Agent

    7 months ago

    Toronto, Canada 1 Hotel Toronto Full time

    Overview: **Grow with us...**: The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the...

  • Financial Services Specialist

    6 months ago

    Toronto, Canada Mike Chronopoulos - Desjardins Insurance Agent Full time

    **Financial Services Specialist**: Location: Toronto, ON Type: Full Time **Position Overview**: We are celebrating our 19th year in business and are seeking a qualified professional to join their winning team for the role of a Financial Services Specialist. We seek an energetic professional interested in helping our business grow through needs-based...

  • Agent Services Coordinator

    2 days ago

    Toronto, Canada Keller Williams Advantage Realty, Brokerage Full time

    **Agent Services Coordinator** **(Full-time, Permanent)** **Keller Williams Advantage Realty** **1238 Queen Street East** **Toronto, Ontario** Keller Williams is the world’s largest real estate technology franchise by agent count and has more than 1,070 offices and 190,000 associates. Frequently recognized as the most innovative and agent-friendly...