Client Success Manager, Programmatic Media

3 weeks ago

Toronto, Canada Hotspex Media Full time

**Join Hotspex Media**:
1 Ranked Media Buying and Planning Agency on Clutch.co

Finalist 'Game Changing Ad Tech', 2023 Drum Awards

Deloitte Fast 500

**Key Responsibilities**:

- Promote collaboration and responsiveness while maintaining a level-headed perspective.
- Act as a primary or supporting point of contact for client accounts, maintaining strong knowledge of clients’ businesses.
- Own working relationships with client teams, providing day-to-day client contact, managing expectations and deliverables.
- Support with campaign proposals, strategic plans, and end-of-campaign wrap reports.
- Work with Ad Operations team to align on KPIs. campaign implementation, and testing strategies for cross-channel digital campaigns.
- Support with creation of reports and communication of insights to clients.
- Work as a team Sometimes you’ll be in crunch mode, sometimes it'll be other members of our team. Have each other's back

**Strategic Expectations**:

- Be a problem solver, without having a fear of asking for help and/or guidance.
- Ability to work under pressure and with short timelines.
- Grow existing accounts by cultivating new relationships across multiple lines of business.
- Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.
- Consider improvements to our project management processes and best practices, maintaining internal efficiency, quality, and timelines.
- Lead quarterly business reviews (QBRs) for high value clients.
- Help deliver customer success, as measured by contract renewals, annual recurring revenue (ARR), account expansion (YoY increase in ARR), and Customer Satisfaction (CSAT)

**Skills and Requirements**:

- Bachelor’s degree required
- 4+ years of account management and/or media planning experience
- Experience managing programmatic and paid social campaigns
- Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata)
- Experience with presentation software (e.g. Keynote, Powerpoint)
- Excellent written and verbal communicator
- Profound attention to detail
- Experience working with Slack
- Experience working in or alongside ad agencies
- In-depth understanding of media concepts, key terms, and tactical investment strategies.

**The Interview Process**:

- Intro Call (15-20 minutes)
- Panel Interview (45 minutes)
- Final Round Interview (30-45 minutes)
- Meeting with management

**Benefits**:

- Competitive Salary
- RRSP Matching
- Generous Equipment Budgets: get what you need to be productive.
- Work From Home: many of our team members work from home, but come into the office as you'd like
- Globetrotter: For up to six weeks every year, you can work anywhere you'd like as part of our 'Globetrotter' remote work policy.
- Benefits + Wellness: enjoy a comprehensive package that includes a health spending account that you can use at your discretion.
- 3 Weeks Vacation: take time off when you need it We also close during the holiday break.
- Extended Long Weekends: for each statutory holiday, we'll close our office and extend the holiday to a 4-day weekend.

**Our Values**:
We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us.
- Give A Sht: we learn nonstop because we love what we do. Because we love what we do, we do it extremely well
- Got Your Back: we take care of each other. We support one another. We build each other up. There is no culture without great people.
- Yes Before No: we are solution focused. We are flexible, inquisitive and positive. Any innovation must start with yes.
- Inclusive: we seek differing opinions. We ensure all voices are heard. We are strong when we are different.
- We’ve Got Guts: we empower change. We step outside our comfort zone and bring our teammates with us. We have tough conversations. We ask to be challenged. We listen.
- Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce._

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