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Property Administrator

4 months ago

London, Canada London and Middlesex Community Housing Full time

JOB TITLE**:Property Administrator**

REPORTS TO**:Property Services Manager**

COMPETITION NUMBER**:2024 - 04**

SALARY RANGE**:$26.02 - $29.58**

HIRING RANGE**:$26.02 per hour**

HOURS OF WORK**:8:30AM - 4:30PM, Monday to Friday**

POSTING DATE**:MAY 14, 2024**

CLOSING Date**:May 28, 2024**

**THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME BARGAINING UNIT POSITION**

Reporting to the Property Services Manager we are seeking an enthusiastic administrative support clerk to work with us in the delivery of exceptional property management services.

**Who We Are**:London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

**Mission**: To provide clean, safe and well-maintained homes, to meet the needs of the people we serve in our communities.

**Vision**:To build inclusive communities where safe, affordable, and accessible housing is the foundation for positive change.
- Ontario Municipal Employees Retirement System (OMERS) Pension
- Group benefits, including health and dental, for full-time employees
- Employee, Dependent and Optional Life Insurance
- Employee and Family Assistance Program
- Wellness, & Wellbeing Program

**LMCH Values**:
To **C**ollaborate

To be **A**ccountable

To be **R**esponsive

To promote **E**quity

**1. PURPOSE OF THE JOB**:
**2. KEY DUTIES/RESPONSIBILITIES**:

- Provide unit showings to applicants.
- Prepare appropriate lease documents.
- Provide new tenants with move-in and orientation information,
- Liaise with internal and external stakeholders, including other LMCH staff, shelter, and social services staff.
- Set-up and maintain accurate tenant files in Yardi.
- Maintain monthly statistical reports regarding vacancy management.
- Perform rent calculations.
- Monitor tenant account information to verify that rent calculations and rent charges are accurate, complete, rent adjustments and/or refunds as necessary.
- Report, track, and pursue arrears collections including repayment agreements.
- Prepare legal documents including termination notices, Certificates of Services, etc.
- Maintain team/departmental calendars, and a bring-forward system for files.
- Complete annual lease renewals
- Address telephone, website, and counter inquiries from tenants regarding Property Services issues.
- Coordinate and process administrative documents such as notices of intent to enter, general notices, compliance letters, requests for payment, and tenant charges.
- Issue keys and FOBs (as approved) at the tenant’s request.
- Annual unit inspection participation with LMCH team
- Processing of purchase orders and supplier/contractor access
- Other duties as assigned.

**3. EDUCATION, EXPERIENCE, & QUALIFICATIONS**:

- Post secondary diploma or certificate in a social services field, or an equivalent combination of education and experience.
- Two to three years’ experience in a related field, demonstrating the following:

- Ability to work with a variety of personalities with tact, solid customer services skills, teamwork, and interpersonal skills.
- Attention to detail and a high level of accuracy.
- Excellent organizational skills.
- Time management/multitasking skills and the ability to prioritize and follow through with tasks.
- Basic mathematical skills.
- Ability to maintain confidentiality.
- Strong work ethic and positive team attitude.
- Knowledge of community resources, the Housing Services Act, Residential Tenancies Act,
- Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance,
- Bilingualism/Multilingualism is an asset.

**4. WE CARE PHILOSOPHY**:
The incumbent contributes and supports the overall culture and working environment of the agency by:

- Having a working knowledge of cultural, social, and demographic patterns relating to vulnerable priority populations.
- Committing to harm reduction and low-barrier service, as well as non-violent crisis intervention, de-escalation, and supporting citizens.
- Committing to work in a diverse, interdisciplinary setting.
- Understanding and being sensitive towards the belief systems of other groups, the complexity of those facing poverty, and their individual unique strengths and needs.
- Setting an example of a strong work ethic and positive team attitude.
- Working with diverse communities with sensitivity, creativity, innovation, language and cultural understanding in a non-judgmental manner.

**5. POLICE RECORDS CHECK and VULNERABLE POSITION SCREENING**:
**6. SALARY & BENEFITS, and HOURS OF WORK**:
Wage range of $26.02 - $29.58 per hour (Band 4) (under review);
with comprehensive health benefits and a defined benefit pension plan.

Normal working hours are 8:30 A.M. to 4:30 P.M. Monday