Team Lead, Account Manager

6 months ago

Ottawa, Canada Recollective Inc. Full time

**Who We Are**

Recollective is the world’s leading online qualitative research platform. Over the past decade, we've worked with some of the largest and most ambitious organizations to help them engage with their target audiences to gain valuable and actionable insight.

With an award-winning suite of powerful research functionalities supported by highly skilled in-house research and service professionals, Recollective makes it easy for our customers to conduct their research online. Whether as a fully customizable DIY solution or implemented with the support of our growing network of global service partners, Recollective is in use at thousands of organizations around the world.

Find out more about us and our story here

**Who You Are**

We are looking for a dedicated, motivated and experienced Team Leader for our North American (NA) Account Management team at Recollective.

You are someone who is passionate about:

- **Driving to succeed**:You thrive on not only achieving your growth targets, but exceeding them. You are relentless about delivering on your commitments and strive for high achievement. You’re not afraid to roll up your sleeves and do whatever it takes.
- **Innovation**:You are passionate about creating and driving new ways to reach and engage our customers. You’re obsessed with trying to find new ways to expand Recollective’s reach to include adjacent teams and offices within a customer’s organization.
- **Building Relationships**:You understand how critical it is to establish and maintain high-level relationships with existing customers to identify and implement new ways to use Recollective that drive mutually beneficial additional business.
- **Delighting the Customer**:You are driven by the desire to solve real problems for real people and being their advocate in the company.

The role may also include the opportunity to take part in wider business development initiatives such as attending industry conferences.

**Role Responsibilities**

As a Team Lead, you will continue to build on our existing foundation to directly impact the growth and retention of our clients. The role will require hands-on coaching, mentorship and guidance to help your Account Managers and Account Representatives meet and exceed their goals. You will collaborate with our other internal Sales, Services, Legal and Operational teams as a resource to maximize the best possible outcomes for our customers.

The responsibilities of this position include but are not limited to:

- Work with the highest profile customers to understand their needs. Provide quotes and help the team structure proposals, negotiate contracts and discuss how to meet their business goals using Recollective’s technology and services to continuously strengthen and expand those customer relationships
- Ensure Account Managers are properly prepared for customer quarterly review meetings and ensure timely completion of those meetings and associated follow up actions
- Lead regular team meetings and mentor/coach team members
- Collaborate with the Sales leadership team to develop business strategies and action-oriented plans to scale the operational capacity and effectiveness of the NA Account Management team
- Deliver and report on key operational metrics including sales and retention targets for team and individual performance
- Establish and manage sales forecasts for the NA Accounts Management team and maintain regular and complete communication with other Team Leaders and the Director of Account Management
- Ensure that all team members maintain accurate and timely notes and data in Recollective’s CRM and other sales tools, ensuring those solutions are properly utilized by the entire team to improve quality and transparency of information
- Assist with resolving escalated account risk
- Partner with Sales Leadership and Product Management to share feedback, influence and guide the life cycle of products and features, from envisioning through to general availability
- Drive the success of cross-selling and renewal business through recruiting, hiring, training, mentoring, coaching, and managing successful performance

**Required Skills and Experience**
- IT, SaaS, or AWS / cloud sales, account management, or Customer Success/Experience background
- 5+ years in a B2B sales or account management role with previous sales & renewal quota responsibility
- Experience managing a quota-carrying team
- Strong business acumen and experience providing strategic advice to customers and/or consultation
- Aptitude for technology with a self-learning mindset as Recollective is a complex ecosystem with many ever-changing parts; and ability to express this concisely to customers
- Self-motivated, proactive and innovative mindset to inspire customer adoption and growth
- The mindset of being an excellent teammate who excels in challenging, fast-paced environments while not being shy to voice innovative ways to “do things better” through creative an

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