Catering Server

_COME PLAY WITH US_

We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard

**SUMMARY**:
The Catering Server is responsible for a wide variety of duties, including the set up and dismantling of tables, buffets, chairs and audio-visual equipment in the banquet rooms and outdoor areas. It is vital that they respond to Event Convener request and needs in a friendly and professional manor to meet and exceed guest expectations.

**Responsibilities**
- Treats each guest with respect in delivering top-notch professional service to always ensure a Five-Star experience.
- Liaises with the convener of each event to ensure their needs are taken care of to the best of our ability.
- Knows the different styles of room set-ups as they relate to their specific functionality (eg. corporate seminars, weddings, golf tournaments, etc.)
- Knows how to operate and set up/dismantle banquet equipment and furniture.
- Is familiar with audio visual equipment set up and various types of computers ie: PC and Mac functionality to assist guest with AV set up.
- Responsible for following up with the guests throughout their experience.
- Is familiar with current menus from preparation to presentation and can provide accurate information to guests including all ingredients.
- Will communicate calmly to all kitchen staff to relay guest special requests.
- Adheres to all Departmental guidelines and standards as set out by the Catering Management Team.
- Adheres to safety standards and is familiar with Company Policies & Procedures
- Must always maintain a professional and welcoming appearance.
- Is responsible for being prepared to start shift on time each day.
- Is able and willing to perform any other duties as may be required from time to time.

**QUALIFICATIONS**:

- Previous catering server experience an asset
- Valid Food Safe Certification an asset
- Valid Serving It Right certification an asset
- Ability to effectively present information and respond to questions from guests, and the public.
- Ability to deal with challenging guest situations in an effective and positive manner.
- Ability to listen to guest’s concerns and find a positive solution.
- Ability to calculate figures and amounts such as discounts, interest, percentages, fractions, ratios and proportions.
- Must be able to work independently and work as part of a team to achieve team goals.
- Ability to multi-task and pay close attention to details.
- Must be able to maintain focus under pressure.
- Regularly required to stand, walk, use hands to touch, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch or crawl; and talk or hear; lift or move up to 50 pounds. This job requires set up and take down of chairs and tables on a regular basis.

**BENEFITS**:

- 40% off meals while on shift, 20% when off shift
- Villa room discounts for employees, friends and family at Crown Isle Resort and Golf Community & Crown Mansion in Qualicum
- Free access to the fitness center
- Full golf privileges and power cart usage, discounted rate for family
- Free use of practice facility for employee
- Health benefit plan if applicable requirements met

Due to the cyclical nature of the hospitality industry, it is understood that employees may be required to work varying schedules to reflect the business needs of Crown Isle Resort and Golf Community.

Starting wage based on experience, growth, and advancement opportunities available.

Thank you to all who apply. Only those selected for an interview will be contacted.

**Job Types**: Part-time, Permanent
Part-time hours: 20-25 per week

**Salary**: From $16.75 per hour

**Benefits**:

- Discounted or free food
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- COURTENAY, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (required)

Work Location: In person