IT Support Specialist

4 days ago

Oakville, Canada TBM Service Group Inc. Full time

**About Us**:
TBM Service Group is a leading service provider in Canada, providing a wide variety of services and solutions across North America. We are committed to innovation and excellence, delivering top-notch solutions to our clients across various industries. As we continue to grow, we are seeking a dedicated and skilled IT Support Technician to join our dynamic team.

We are currently seeking a motivated individual to join our team as an IT Support Specialist/Administrative Assistant. In this role, you will play a crucial part in providing technical support, managing inventory, handling ticketing, assisting in technology deployment initiatives and assisting our IT Management in various administrative tasks. Whether you're an experienced IT professional or a recent graduate with a passion for technology, we welcome you to apply.

**Responsibilities**:

- Troubleshoot hardware, software, and network issues
- Assist with Inventory control, including procurement, tracking, and maintenance of IT assets
- Assist in technology deployment projects, including equipment setup and configuration
- Conduct site visits to assess IT infrastructure and resolve issues
- Utilizing ticketing system, ensuring timely resolution of support requests
- Document and maintain records of IT support activities
- Collaborate with the IT team to identify and implement process improvements
- Assist IT Manager in various tasks as needed

**Requirements**:

- Minimum of 2 years of experience in IT support roles or strong educational background in IT
- Proficiency in troubleshooting hardware, software, and network issues
- Strong knowledge of Windows operating systems (both PC & Windows Server)
- Willingness to learn and adapt top new technologies
- Experience with Office 365 and basic IT tools
- Excellent communication and interpersonal skills
- Ability to work independently and prioritize tasks effectively
- Willingness to travel for site visits as needed

**Benefits**:

- Competitive salary
- 3-month probationary period
- Semi-annual performance-based reviews with yearly raise
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and growth

Whether you are a motivated IT professional or a newly graduated student looking to take on a challenging role with a dynamic company, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this position. We look forward to hearing from you

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

Expected start date: 2024-06-03

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