IT Support Specialist

2 weeks ago

Oakville, Canada Dibbly Inc Full time

**A Bit About Us**

At Dibbly, we measure our success by the impact we have on our users. We are proud to say that our platforms have helped countless people around the world bring their projects to life. Our flagship platform, The Urban Writers, has seen growth on every front, so we launched its sister platform, Dibbly Create, in 2023. It is designed to streamline the writing process and empower users to create outstanding content with ease, thanks to its intuitive interface and comprehensive suite of features. With the support of our in-platform AI assistant, KIP, users receive expert guidance every step of the way.

Our commitment to user experience and innovation has earned us a loyal following of people who trust us to provide them with the tools and resources they need to succeed. We are constantly striving to improve and evolve our Platform to meet the changing needs of our users, and we are excited to continue our journey of success in the years to come.

With our vibrant and inclusive culture, we encourage team members to embrace curiosity as we shape the future of content creation through our innovations in SaaS.

**Hybrid Requirements**:Oakville, ON - Remote with two days in-office per week (Tuesdays and Thursdays)

We understand the importance of flexibility and work-life balance. Our hybrid work environment allows you to work remotely and from our beautiful office location. You can enjoy free parking, snacks, our games room, and Nespresso coffee, while hanging out with a group of really great people on a shared mission. Our office environment is designed to inspire creativity and collaboration.

**About the role**:
We are seeking an experienced and reliable IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for handling all IT-related tasks, including new computer setups, equipment management, and software/tool access administration and security.

**How you'll help build the future**:

- Manage and maintain computer hardware and peripherals.
- Ensure the proper functioning of network systems and troubleshoot any connectivity issues.
- Provide technical support to employees for hardware and software-related inquiries.
- Monitor and maintain an inventory of IT equipment and supplies.
- Collaborate with other team members to resolve technical issues and implement system upgrades.
- Conduct regular system and software updates to ensure security and improve performance.
- Provide training to staff on IT-related procedures and best practices.

**What you bring to the role**:

- Proven work experience as an IT Support Specialist or similar role.
- Strong knowledge of computer systems, hardware, and software.
- Proficiency in troubleshooting computer and network issues.
- Experience with computer setup, software installation, and equipment management.
- Familiarity with user account administration and access control.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and effectively prioritize tasks.
- Detail-oriented with strong problem-solving abilities.

**Why is Dibbly Inc. right for you?**

At Dibbly Inc., we foster creativity and innovation, providing our team with the opportunity to shape our brand's narrative on a global scale. Join our dynamic team and contribute to redefining the online work narrative with our innovative products.
- 4-day work week schedule: We value work-life integration and understand the need for personal time. With our 4-day work week schedule, you'll have an additional day to pursue your passions and recharge.
- Happy Birthday Policy: We believe your birthday should be a special day just for you. Enjoy your birthday off to celebrate and create beautiful memories.
- Company-issued MacBook Pro: As a Dibbly team member, you'll be equipped with a company-issued MacBook Pro to support your work and creativity.
- Calm App: We prioritize mental well-being and offer free access to Calm, a leading meditation and mindfulness app, to all our employees.
- Dental and Extended Health Benefits: We care about your health and provide comprehensive dental and extended health benefits to support your well-being.
- Mental Health Assistance Program: Inkblot: We understand the importance of mental health and offer access to Inkblot, a professional mental health assistance program, to provide support and resources when needed.
- Paid vacation days and sick/mental wellness days: We believe in the importance of taking time off to recharge. Enjoy paid vacation days and 12 sick/mental wellness days per year.
- Opportunity for advancement: We are dedicated to fostering your professional growth. Dibbly Inc. provides opportunities for advancement and supports your career development.
- Learning and training opportunities: We encourage continuous learning and offer various learning and training opportunities to enhance your skills and knowledge.
- Dignity and respect: At Dibbly Inc., we foster a respectful and inclusive work e

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