Cloud Support Specialist

2 weeks ago

Toronto, Canada CGI Full time

The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies.

As a member of the GSOC team, the Cloud Support Specialist will be responsible for daily operations, maintenance and monitoring of cloud-based security solutions (for example Azure Sentinel, Redhat OpenShift) to ensure the availability and performance of cloud-based security solutions.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
The Cloud Support Specialist is responsible for any or all of the following activities:
**Operations and Maintenance**:

- Act as the Subject Matter Expert by providing, recommending, implementing and maintaining OpenShift security configuration.
- Onboard all cloud-based solutions to the appropriate security information and event logging platform.
- Document all custom configurations not covered by vendor documentation.
- Ensure all planned changes are managed using Change Management best practices.
- Ensure compliance with CGI Global Security standards.

Monitoring, Incident Reporting

Troubleshooting and Incident Resolution
- When cloud-based security solution iIncidents are reported, troubleshoot and determine root cause and required corrective action in a timely manner.
- Ensure lessons learned through root cause analysis and troubleshooting are documented.

Collaboration and Continuous Improvement
- Continuously look for opportunities to share knowledge with teammates using oral and written communication skills.
- Help project teams achieve their cost, schedule and quality goals by completing tasks on time and with quality.

Required qualifications to be successful in this role

Experience / Expertise
- RedHat OpenShift Platform Administration
- Microsoft Azure Sentinel Administration
- Cloud Security Infrastructure Support
- Security Application Support
- Security Infrastructure Support
- Information Technology, DevOps, SecDevOps

Education and Certifications
- Degree or equivalent experience in Information Technology, Cybersecurity, Systems/Software Engineering is required.
- Relevant certifications are highly desirables.

oRed Hat Certified OpenShift Administrator

**oAZ-500**: Microsoft Azure Security Technologies

**oSC-200**: Microsoft Security Operations Analyst

**oSC-900**: Microsoft Security, Compliance, and Identity Fundamentals

**Cloud Security Application Support Experience**:

- Cloud container security (Kubernetes)
- Cloud Workload Protection Platform (CWPP)
- Cloud Security Posture Management (CSPM)
- Administering cloud platforms (e.g. Azure, GCP, AWS)
- Cloud Monitoring Solution (Azure Sentinel)
- Cloud platform logging (e.g., AWS Security Hub, Azure Sentinel, Azure Security Center, Azure Monitor Logs, Intune, MS Defender)
- Automated infrastructure provisioning (e.g. Ansible, Puppet, Chef, Salt, Jenkins)
- Identity and access management in cloud environments (e.g. Azure Active Directory)
- Understanding of enterprise scale cloud subscriptions
- Understanding of hybrid cloud environments

**Skills**:

- Strong understanding of Linux based operating systems.
- Scripting (bash shell scripting, python, etc.)
- Common data formats such as JSON, YAML, XML, Markdown
- Atlassian JIRA/Confluence, Remedy ITSM, ServiceNow.
- Service Management / IT operations, ITIL version 3 & 4
- Security Operation Center (SOC) experience
- Communication (Oral/Written) (English and French a major plus)

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