Full Time

3 weeks ago


Vancouver, Canada Home Instead Full time

Office Coordinator Job Description

FHC Home Care Senior Services Inc. dba Home Instead Senior Care

**Objective**:
The Office Coordinator is primarily expected to perform a variety of clerical and administrative duties, with secondary responsibilities such as assisting our scheduling department. The Office Coordinator is expected to answer phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks to provide the highest quality service to clients.

**Primary Responsibilities**:

- Reflect the core values of FHC Home Care Senior Services Inc. dba Home Instead Senior Care
- Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
- Greet and welcome each visitor in a friendly, warm, and professional manner
- Answer each incoming call in a friendly, professional, and knowledgeable manner and distribute incoming calls to the appropriate staff members
- Field new client inquiries over the phone in a knowledgeable manner and schedule care consultations
- Determine each visitor's purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
- Organize and distribute the daily mail according to prior instructions
- Ensure Home Instead standards are met and upheld
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with owner, colleagues, and Care Pros
- Ability to document meeting notes and minutes for staff meetings and health & safety meetings
- Create and send out monthly Newsletter within expected timeframe and deadline

**Secondary Responsibilities**:

- Schedule ongoing shifts. Making sure the week/month is cleared.
- Assist main scheduler as needed, with emergency shifts
- Assist with/conduct reference calls on prospective Care Pros in a timely manner
- Order and stock office supplies
- Maintain supplies for postage, fax, credit card and copy machine
- Perform all other functions deemed necessary

**Education/Experience Requirements**:

- High school graduation or the equivalent
- Three to five years of project planning, office related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver's license.

**Knowledge, Skills, and Abilities**:

- Must understand and uphold the policies and procedures established by FHC Home Care Senior Services Inc. dba Home Instead Senior Care
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
- Must have the ability to organize and prioritize daily, monthly, and yearly work
- Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
- Must present a professional appearance and demeanor
- Must be able to operate office equipment
- Must be able to operate HISC technology
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must be able to work evenings or weekends as required
- Must be able to perform duties in a professional office setting


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