Receptionist

3 months ago

Windsor, Canada Baker Tilly Canada Full time

**Receptionist**
**Windsor, Ontario, Canada**:
Current Opportunities

Are you a people-person with a knack for organization and a talent for making everyone feel at ease? Baker Tilly Windsor is seeking a vibrant and detail-oriented Receptionist to be the first point of contact for our clients and staff. As the face of our innovative firm, you’ll play a key role in creating a welcoming environment while ensuring smooth day-to-day operations. With our office located in the heart of Walkerville, we can offer a unique space to come in every day. We have a great team who works hard and plays hard. We’ve thrown axes at the boss (okay, at a picture of the boss), enjoyed wine tours as a group and even spent a day at a watch factory. If you're ready to bring your energy and professionalism to a fast-growing firm that values your contribution, we’d love to hear from you

**Your primary responsibilities will include**:

- Greeting and Welcoming: Welcome clients, visitors, and staff members in a friendly and professional manner. Provide a warm and inviting atmosphere while maintaining a high level of professionalism.
- Managing Phone Calls: Answer and direct incoming calls to the appropriate individuals or departments within the firm. Take accurate messages and ensure timely delivery to the intended recipients.
- Client Assistance: Assist clients with appointment scheduling, inquiries, and general information. Provide outstanding customer service, ensuring clients feel valued and their needs are addressed promptly.
- Appointment Management: Schedule and coordinate client appointments with the appropriate staff members. Maintain the appointment calendar, ensuring efficient use of time and resources.
- Office Coordination: Coordinate office activities and ensure the office is well-maintained and organized. Manage incoming and outgoing mail, packages, and deliveries. Maintain office supplies and order new supplies as necessary.
- Communication Liaison: Serve as a point of contact for internal and external communication, ensuring messages are relayed accurately and promptly to the appropriate parties. Disseminate information effectively within the organization.
- Administrative Support: Provide administrative assistance to various departments within the firm, such as preparing documents, filing, data entry, and other tasks as required.
- Confidentiality and Security: Maintain strict confidentiality regarding sensitive information and ensure the security of client records and files. Adhere to data protection policies and procedures.
- Problem Resolution: Handle client inquiries, complaints, or issues professionally and efficiently, escalating matters as necessary to the appropriate individuals or departments.
- Team Collaboration: Collaborate with colleagues and staff members to ensure smooth operations and effective teamwork. Support other administrative staff when required.
- Post-secondary diploma or degree.
- Minimum 3-5 year’s work experience in a professional services work environment in a similar role. Customer facing client service experience is considered an asset.
- Familiarity with Caseware, Caseview and Doc-It would be an asset as is familiarity with accounting terminology.
- Excellent verbal and written communication skills, with a professional and friendly demeanor.
- Strong organizational and time management abilities.
- Ability to handle multiple tasks simultaneously, prioritize effectively, and work well under pressure.
- Discretion and ability to maintain confidentiality when dealing with sensitive information.
- Strong attention to detail and accuracy.
- Proficient in using Microsoft Office software, including Excel, Word, PowerPoint, and Outlook.

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