User Support Technician

5 months ago

Maple Ridge, Canada Ntek Design Solutions Full time

Work Term: Temporary
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Willing to relocate
- Private company, corporation or industry
- Private sector
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Word processing software
- Presentation software
- Communication software
- 3D graphic software
- Website creation and management software
- Mapping and data visualization software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- WordPress
**Specialization or experience**:

- Specialized environmental skills and knowledge
**Security and safety**:

- Criminal record check
**Transportation/travel information**:

- Own transportation
- Vehicle supplied by employer
- Willing to travel regularly
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
**Own tools/equipment**:

- Internet access
- Cellular phone
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Workplace information**:

- On the road job

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