User Support Assistant 2
3 months ago
**City of Maple Ridge**:
**User Support Assistant 2**:
**C**ompetition # 24-162**
**Status: Regular Full Time**
**Department: Information Technology**
**Salary: $34.13 - $40.22 per hour**
**Closing: September 8, 2024**
- We strive for excellence as we deliver vital municipal services with innovation, accountability, and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us_
**POSITION OVERVIEW**
A good grasp of technology for troubleshooting issues and providing solutions is critical. You will work with considerable independence within defined limits, and escalate policy, unusual or unresolved issues to other team members or superiors. Deploying hardware and software, using remote tools, inventory and purchasing equipment are all required of this position.
**EDUCATION AND EXPERIENCE**
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Considerable knowledge of modern office practices and procedures.
- Sound knowledge of municipal rules, regulations, policies, and procedures as they relate to the work performed.
- Ability to investigate and resolve routine equipment and training of municipal staff.
- Ability to create databases, spreadsheets, macros, and menus as requested.
- Ability to establish and maintain effective working relationships with internal and external contacts.
- Ability to prepare and maintain a variety of computerized and manual records, forms, and other materials.
**LICENCES AND CERTIFICATES**
Valid Class 5 Driver’s License for the Province of BC
**HOURS OF WORK**
As per article 13:01 c of the Collective Agreement:
Hours of work are seven (7) consecutive hours between 7:00 a.m. and 6:00 p.m. The standard work week consists of five (5) consecutive working days from Monday to Friday. Employees in this position may be scheduled to work extended hours on a weekend or evening up to six occurrences in a calendar year.
**EQUITY STATEMENT**
**WHAT WE OFFER YOU**
The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.
**We thank all applicants for their interest, however, only those under consideration will be contacted.**
Education : Other trades certificate or diploma
Experience : Experience an asset
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