Career Services Coordinator

6 days ago

Vancouver, Canada Canadian College of Technology and Business (CCTB) Full time

**Company**:Canadian College of Technology and Business (CCTB)**

**Position Title**:Career Services Coordinator**

**Location: Vancouver**, B.C. - On site**

**Monday to Friday 9:00 am to 5:00 pm**

**Job Summary**

At the Canadian College of Technology and Business (CCTB), student success is our goal. Through our range of IT and business-focused programs, we provide our students with the highest quality training, preparing them for a rewarding career in an increasingly digitalized world.

Canadian College of Technology and Business (CCTB) is a member of Global University Systems (GUS). GUS is a United Kingdom-based international education group with institutions in the UK, Singapore, Germany and Canada, and a student body of over 78,000 students.

CCTB is currently seeking a Student Service Coordinator who has the commitment and drive to help students achieve their greatest success. The Student Services Coordinator will be responsible for managing and coordinating academic-related activities and resources for all students. The role holder will assist with overseeing student progression and provide on-going support and guidance to all students, in addition to providing a high level of commitment to excellence and integrity in serving all key stakeholders.

**Responsibilities**

**Administrative Duties**
- Manage Excel workbooks with student information as well as the Student Information System.
- Assist with compliance aspects of Student Services Department as per requirements from the Ministry of Colleges and Universities.
- Prepare a list of expected students every intake and coordinate with the student’s recruitment teams to provide timely updates to the management and recruiters.
- Maintain up-to-date individual student files and follow-up on incomplete documents.
- Assist in the development and drafting of departmental training handbook and other relevant standard operating procedures
- Ensure teachers receive support with classes, materials, online access, schedule, etc.
- Coordinate the progress test / mock exam schedule for each semester. Actively involved in the invigilation of mock exams and their entire preparation. Scan and save all the marked answer scripts of students and assessment forms.
- Issuing a student with the completion of any relevant documents e.g. holiday requests, attendance letters, course transcripts, student ID cards.
- Uploading student transcripts on a third-party website on a timely basis.
- Provide regular compliance reports to the governing body and senior management.
- Report to the senior management on KPIs (Enrolments, Withdrawals, Graduation, Placement, Grades etc.).
- Manages the daily operations of the school‘s student services and addresses all issues, related to all stakeholders.
- Perform other related duties incidental to the work described herein.

**Student Related Duties**
- Effectively plan and conduct student orientation. Communicating the orientation schedule with all the students.
- Communicate with students regarding any changes or important notifications.
- Register new students Learning Management System (LMS) and making sure that all students are registered as per required courses when needed
- Monitor timely attendance for all classes. Track attendance and follow up with problematic students when needed
- Ensure students receive efficient resolutions to their issues/ complaints.
- Assist in the development and drafting of the Student Handbook to update changes in program information and any changes/ improvement in policies and procedures.
- Closely work with the Academic Manager and all department heads, to improve program delivery and enhance the student experience.
- Perform other related duties incidental to the work described herein.

**Position Requirements**

To be successful in the Career Services Coordinator position, the individual must possess:

- Undergraduate degree in a relevant discipline required.
- Minimum 2-3 years’ experience working in a Private Career College and with international students.
- Excellent English communication skills, both oral and written.
- Knowledge of PCC and compliance with Ontario regulations.
- Acts with ethics, accountability and integrity and demonstrates sound judgment and respect for the individual in all interactions with others.
- Builds trusting and productive relationships with all stakeholders.
- Excellent time-management skills and ability to prioritize effectively.
- Ability to work under pressure and meet tight deadlines.
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, provincial, or local protected class._

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