Operations Supervisor

3 weeks ago


Victoria, Canada First Transit Canada Full time

First Transit, our nation's largest provider of bus passenger transportation, has a full time opening for 'Operations Supervisor'.

**PURPOSE**:
**RESPONSIBILITIES**:
Communicates job requirements and responsibilities to drivers;
Day to day counseling and evaluation reports to local management;
Ensures drivers are performing assigned duties correctly and safely and that they meet all job related specifications;
Investigates incidents and accidents including on -the-scene accidents and assist drivers in preparing accident reports, OHSA reports and any other safety related documentation as required;
Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments;
Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters;
Assists with Driver recruitment process;
Prepares operational reports/schedules and maintains accurate daily records of operations;
May also be required to conduct road checks, routing, training and other relevant tasks as required;
Meets with all driver qualifications at location;
Obtains CDL to operate vehicles at location, maintains that license and drives periodically;
Any additional related tasks/duties as assigned.

**EXPERIENCE, KNOWLEDGE AND REQUIRED SKILLS**:
Supervisory capability with a diverse workforce;
Proficiency using MS Office products including MS Excel and MS Word and Windows based programs;
Excellent written and verbal communication skills;
Proficient with basic math skills;
Previous transportation knowledge, an asset;
Ability to multitask and work independently in a fast paced/high energy environment;
Exceptional customer service, problem solving, decision making, critical thinking abilities.


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