Front Desk Agent
3 weeks ago
**Must be available for a variety of shifts**:
- 7:00 am - 3:00 pm Saturday and Sunday
- Other shifts as needed (3 pm to 11 pm) & (11 pm to 7 am)
**Responsibilities**:
- Greet guests as they arrive and during their stay
- Check guests in and out of the hotel
- Ask for identification and ensure that the provided credentials are accurate
- Operate hotel switchboard, take calls provide information, and transfer calls
- Provide guests with room keys
- Answer questions regarding the hotel’s services, charges, and travel directions
- Provide guests with directions around the hotel
- Balance the end of the shift
- Tidy Lobby plus **other side duties as assigned**:
- Must become familiar with running night audits and balancing all reports
- Prepare housekeeping reports for the following day
- Prepare and set up breakfast items in the Breakfast Room
- Able to work alone and handle guest complaints or issues
**QUALIFICATIONS and Experience**:
- Warm and caring personality; previous customer service experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Attention to Detail.
- Excellent written and verbal communication skills
- Ability to handle stressful situations in a calm, professional manner
- Strong computer skills
- Currently Eligible to work in Canada
- **MUST be Bondable**:
- This position requires availability to work a variety of shifts
- **If requested, must be able to supply a background check**
**Job Type**: Part-time
**Salary**: From $16.00 per hour
Expected hours: 16 - 32 per week
Schedule:
- 8 hour shift
Application question(s):
- Are you currently residing in or near Hinton?
Work Location: In person
Expected start date: 2024-03-01
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