Operations Manager Ssp Canada Restaurants in
2 weeks ago
**_We are passionate about bringing cool, authentic restaurants t_**_o airports that represent a taste of place._**
The Airport Operations Manager has responsibilities for all areas and aspects of multi-unit restaurant operations within an Airport. Managerial tasks to include, but not limited to, training and retaining an excellent staff; delivering outstanding hospitality, food cost and labor cost; shared P&L responsibility; running shifts; maintaining sanitation, safety and cleanliness; and adhere to all company policies and procedures. This position reports to on-site Director of Operations.
- Develop guest partnerships and grow the brand and business within the Airport, Concourse, Terminal, and/or Food Court location.
- Communicate & train all aspects of SSP company programs, brand programs, and operational standards to management/direct reports and hourly team members.
- Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs.
- Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, as well as brand identity and operational standards.
- Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs.
- Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis.
- Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results.
- Communicate company policies with your management team/direct reports and hourly team members through written and oral communication in a timely and effective manner.
- Perform and demonstrate all operational duties, including production of all products on the brand menu and in accordance with brand and operational standards, with the expectation that management/direct reports and hourly team members will be trained to do the same.
- Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability.
- Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods.
- Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations.
- Ensures annual performance appraisals are completed for all management/direct reports and hourly team members within your area of the business.
- Develops productive local Client Relationships (e.g. with Airport Management).
- Drives and monitors effective merchandising of products at all times, ability to create great displays that reflect plan-o-grams and coach direct reports and team members on doing the same, and have good levels of availability of product.
- Implements production planning to drive down waste costs (where applicable)
- 7+ years of increasingly responsible restaurant/food service management experience, (direct P&L responsibility); or an equivalent combination of education and experience.
- Bilingual English and French is essential.
- Multi-unit operations and/or franchise operations management highly preferred.
- Aptitude to monitor and control labor costs in both dollar and percentage terms.
- Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the corporate level.
- Ability to effectively influence through knowledge, relationship management, and trust.
- Ability to partner with a diverse group of stakeholders.
- Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness.
- Excellent written and verbal communication, including delivering presentations at public meetings.
- Proven ability to work under pressure, exercising good judgment. Ability to handle conflict and resolve uncomfortable situations with clients, customers, peers and direct reports
- Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
**Benefits, Compensation and
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Dorval, Canada SSP America Full time**Competitive Annual Salary $55,000-$60,000 + 20% potential quarterly bonus**: - **Hiring Immediately**: - **Opportunity for Advancement**: - **Full Benefits** **We are passionate about bringing cool, authentic restaurants t**o airports that reflects a taste of place.** The Restaurant General Manager is responsible for establishing and maintaining guest...
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Dorval, Canada SSP America Full timeAnnual Salary $60,000-$65,000 - Quarterly and Annual Bonus Program - Benefits - Paid Vacation - RSP (Retirement Savings Plan) - Awards and Recognition - Free Parking **_SSP Canada operates several restaurants throughout the Montreal-Pierre Elliott Trudeau International Airport: Camden Food Co., Le Grand Comptoir, Upper Crust, Café Montreal Bagel,...
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Dorval, Canada SSP America Full time**_We are passionate about bringing cool, authentic restaurants t_**_o airports that reflects a taste of place._** The Restaurant General Manager is responsible for establishing and maintaining guest service. The position is responsible for managing all areas of full service and/or quick service operations within the airport, including but not limited to,...
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