F&i Manager

3 months ago

Calgary, Canada Dilawri Group of Companies - Alberta Region Full time

**REV UP YOUR CAREER** with Dilawri Group

**Dilawri Group of Companies** is actively searching for a **Finance and Insurance Manager** to join the team at Dilawri Group

**ABOUT US**

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.
- Passion for Excellence - To be the best, all the time.
- Integrity - We are professional, ethical, honest and accountable.
- Teamwork - We promote and environment of collaboration and respect.
- Customer Focused - We ensure every customer is satisfied.
- Willingness to Grow - We continuously innovate and improve.
- Make a Difference - We support the communities we serve.

**ABOUT THE ROLE**
- As an F&I manager you will be operating in conjunction with the sales department
- You must be able to maintain a positive, empathetic, and professional attitude toward customers at all times
- You will function as a key member of the sales team by providing exceptional service to customers as F&I is the last point of contact in the dealership before the customer leaves with their new vehicle
- You will explain your role as an ambassador of the manufacturer and major banks in the province
- You must maintain a current knowledge of manufacturer products, rebates, financing, insurance, warranties, leasing and incentive programs
- The F&I Manager presents the customer with a menu on available package options to the customer 100% of the time to ensure that the customer is provided with all package options
- You will obtain waivers or held harmless agreements for products denied by the consumer
- You are also responsible for selling financing, parts and labour agreements, insurance products and other aftermarket protection products to clients
- You will be required to handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction
- You will be responsible for follow ups and collection of any rebates and incentive programs
- You will prepare all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
- You will maintain all reports and records as required by the manufacturer, dealership and suppliers
- You will establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
- You will keep customers and staff updated on the progress of a vehicle delivery and keeping the goal of having delivery occur within 2 days in mind throughout the sales process.

**ABOUT YOU**
- Posses a valid driver’s license and a clean driving record
- AMVIC certification is considered an asset
- Experience with Dealership Management Systems is considered an asset
- You are committed to offering world class customer service and building lifelong customer relationships with the ability to communicate and listen to customers effectively and consistently, keeping their needs in mind
- You are self-motivated and able to work in a fast pace environment while paying high attention to detail
- You have a growth mindset and are continuously innovating and developing your skills
- You thrive in an environment that supports collaboration and respect
- You are passionate about making a difference
- You are honest, trustworthy and care about providing the best possible customer experience

**_ Give us the right attitude, we’ll give you the rest _**

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

We thank you for your interest in a career with Dilawri Group of Companies Go to our website to see more about our company and the many reasons why you will want to work for us

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