Account Manager

5 days ago

Barrie, Canada Action First Aid Inc Full time

**Company Overview**

Action First Aid Inc. (AFA) has been in business since 1997. Today, AFA has grown to become one of the largest AED Distributors and WSIB First Aid approved training agencies in Ontario. AFA continues to prioritize exceptional customer service along with the delivery of a unique, scenario-based training program. Our mission is to empower people with the skills and confidence to step in and take action in an emergency. We pride ourselves on being a ‘family run’ business with a very loyal team of employees, bringing passion and enthusiasm to everything we do.

Action First Aid is also driving the movement to help communities become Cardiac Safe by placing AEDs outside in SaveStations, providing 24/7 access to life-saving defibrillators.

**Role: Account Manager - Product Fulfillment**

This rolewill work together with all AFA Account Managers and the order desk to support new and existing customers and successfully fulfill their product needs. This role reports directly to the _**Director of Product & Services.**_ This position must deliver results and be accountable for;
- Delivering excellent customer service
- Coming to work everyday with a ‘can do’ attitude and working very collaboratively with others on our team
- Onboarding customers into Ready for Action to support best in class AED Program Management
- Making outbound calls to clients regarding the status of their AED supplies
- Fulfilling client orders, packing products up for shipment, entering data into TED (our custom CRM)
- Managing & maintaining large AED client accounts and their product needs
- Helping with inventory forecasting to ensure customer needs are met
- Receiving product and helping restock shelves when required
- Responsible for invoicing and receiving of payments for certain accounts
- Supporting and contributing positively to the the overall success of the operations specifically on the Product Side of AFA’s business

**Work Hours & Location**:
This is a full time position working out of our Fulfillment Centre in Barrie, Ontario. Office hours are Monday to Friday from 8:30 am - 4:30 pm.

Qualifications/Attributes/Skills required:

- Friendly positive team player who demonstrates exceptional customer service consistently
- Hard working individual who enjoys a steady pace of work on a daily basis
- Excellent communicator both written and orally
- Individual who looks to ‘own and elevate their role’
- Strong customer service that is always looking for opportunities to better service a client for additional sales opportunities
- Is comfortable working both at a desk and physical tasks i.e packing boxes, lifting (up to 50lbs), bending, carrying boxes
- Comfortable with both simple and repetitive tasks as well as complex tasks
- Comfortable working in both the front end office and warehouse when required

**Education/Experience**:

- University Degree or College Diploma
- Previous sales support or customer service experience
- Strong computer skills
- Language - English. French would be an asset but not required

To support the ongoing business needs of Action First Aid, other duties may be assigned, as required.

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Barrie, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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