Bilingual Customer Service Representative

2 weeks ago


Winnipeg, Canada Tribal Wi Chi Way Win Capital Corporation Full time

If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Inc is the place for you. We are looking for French **Bilingual Remote Agents to **provide exceptional service to customers requiring information, support and guidance on insurance claims in a work from home environment beginning in July.

**Job Overview**:
**Summary of Accountabilities**:

- Meet or exceed established performance targets/KPI’s;
- Provide complete and accurate information in a professional, courteous and pleasant manner;
- Identify customer’s needs through effective probing and listening;
- Recommend appropriate options and solutions to fulfill customer’s need;
- Complete post call documentation accurately and timely.

**Required Skills and Attributes**:

- French Bilingual
- Excellent typing skills (for quick response time);
- Excellent customer service skills providing a positive customer experience with every call;
- Proven effective communication skills (listening/verbal/interpretation);
- Multi skilling (reading, keying and listening);
- Strong keyboarding and computer skills;
- Drive for helping customers and providing engaging, polite, professional and helpful service;
- Team player; coachable and open to feedback

**Thank you for applying, only those selected to progress to the interview process will be contacted.**

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay

Work Location: In person

Application deadline: 2024-06-28
Expected start date: 2024-07-10



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