Customer Service Representative

3 days ago

SaintLaurent, Canada WestGroupe Optical Full time

Do you **see** yourself working for a family-operated business that focuses on the wellbeing of their employees? If you are **looking** for new challenges in a warm and dynamic environment with multiple benefits, then this is the job for you

We offer:

- Professional development opportunities
- Extra time off during the Christmas holidays
- Free optical frames
- Referral bonuses
- Health, dental, LTD and life insurance
- Multiple social events throughout the year
- Up to 5 sick/personal days per year

**Role**

As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all

**Responsibilities**
- Respond to customer calls and take orders
- Provide customers all the necessary information concerning orders and deliveries
- Advise customers on products
- Troubleshoot issues with customers and escalate to the manager as needed
- Handle complaints from customers with a professional and respectful attitude;
- Inspect and clean the frames
- Executing any additional tasks related to Customer Service.

**Requirements**:
The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the length of the call. The most important thing is that the customer feels that you do everything in your power to assist them.
- Minimum of 1-2 years of experience in over the phone customer service;
- Minimum of a High School Diploma
- Job stability;
- Good communication skills;
- Fluent in English and French, oral and written
- Excellent communication skills in English and French
- At ease with learning new computer programs;
- Ability to perform repetitive tasks;
- Knowledge of the field of optics and eyewear, an asset;
- Patience and listening;
- Professional and respectful attitude.

**Option to have a hybrid schedule (3 days in office, 2 days from home)
- _________________________________

**REPRÉSENTANT(E) SERVICE À LA CLIENTÈLE**

Vous **voyez**-vous travailler pour une entreprise familiale qui se concentre sur le bien-être de ses employés ? Si vous êtes à la recherche de nouveaux défis dans un environnement chaleureux et dynamique avec plusieurs bénéfices, alors ce poste est fait pour vous

Nous offrons:

- Opportunités de développement professionnel
- Congés supplémentaires pendant les vacances de Noël
- des montures optiques gratuites
- Bonis de référence
- Assurance maladie, dentaire, ILD et vie
- Plusieurs événements sociaux tout au long de l'année
- Jusqu'à 5 jours de maladie/personnel par année

**Rôle**

En tant que représentant au service à la clientèle, vous serez responsable de la bonne gestion des commandes des clients. Grâce à votre grande écoute, vous saurez établir des relations de confiance avec la clientèle et lui offrir le meilleur service possible : la satisfaction avant tout

**Responsabilités principales**
- Répondre aux appels des clients et prendre les commandes;
- Fournir aux clients tous les renseignements nécessaires concernant les commandes et les livraisons;
- Conseiller les clients sur les produits
- Résoudre les problèmes au sujet des commandes;
- Gérer les plaintes des clients avec une attitude professionnelle et respectueuse;
- Inspecter et nettoyer les montures
- Exécuter tout autre responsabilité pertinente au service à la clientèle.

**Exigences**

Le conseiller au service à la clientèle idéal est dévoué à la satisfaction du client. Il dédie toute son attention à chaque personne : peu importe la durée de l’appel, le plus important c’est que le client sente que vous faites tout en votre pouvoir pour l’aider.
- Minimum 1 à 2 ans d’expérience en service à la clientèle au téléphone;
- Minimum d'un diplôme d'études secondaires
- Stabilité d’emploi;
- Bonnes habiletés de communication et bilingue en français et anglais;
- Excellente maîtrise de l’anglais et français, à l’oral et a l’écrit;
- Aisance avec les outils informatiques;
- Capacité à effectuer des tâches répétitives;
- Connaissance du domaine de l’optique ou de la lunetterie, un atout;
- Patience et écoute actives;
- Attitude professionnelle et respectueuse.

**Possibilité d'avoir un horaire hybride (3 jours au bureau, 2 jours à domicile).

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
Comité mis en place. Processus de depistage, pauses diner décalées, stations pour désinfecter les mains.
Committee set up. Screening process in place, staggered lunch breaks, hand sanitizing stations.

**Education**:

- Secondary School (preferred)

**Expe

  • Customer Service Representatives

    7 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Since 1953, Lanctôt Ltée has been a Canadian family business specializing in the distribution and production of high-end products and brands in 7 industries: Skiing, Cycling, Golf, Outerwear, Team Sports, Fashion and Optic. THE BENEFITS: - Group insurances after 3 months - RRSP program with employer contribution after 1 year - A...

  • Customer Service Representative

    6 months ago

    Saint-Laurent, Canada W. Ralston Full time

    **W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...

  • Customer Service Representative

    4 days ago

    Saint-Laurent, Canada SGS Sports Inc. Full time

    **SGS Sports** is a privately owned well established Canadian company that design and develops brands of ladies swimwear and cover-ups, most notably Body Glove. We seek high-spirited, motivated and energized employees who are results driven. We are currently looking for a **Customer Service Representative.** The Customer Service Representative will work...

  • Customer Service Representative

    24 hours ago

    Saint-Laurent, Canada DXP Postal Inc. Full time

    Customer Service Representative in the Direct Mail Industry. Knowledge of Excel, Word & Outlook. Extremely organized. Experience in the mailing & printing industry is an asset. Must be perfectly bilingual. Full time, Permanent **Job Types**: Full-time, Permanent **Salary**: $14.25-$24.19 per hour **Benefits**: - RRSP match Schedule: - 8 hour...

  • Customer Service Representative

    7 months ago

    Saint-Laurent, Canada Spector & Co Full time

    We are looking for a **Customer Service Representative** in our Customer Success Department. If you are passionate, self-motivated and would like to work for a dynamic and leading company in the promotional items industry, we want to meet you!! In this role you will be part of the front line inside team at Spector & CO, helping customers with their...

  • Customer Service Representative

    4 days ago

    Saint-Laurent, Canada DXP Postal Inc. Full time

    Customer Service Representative in the Direct Mail Industry. Knowledge of Excel, Word & Outlook. Extremely organized. Experience in the mailing & printing industry is an asset. Must be perfectly bilingual. Full time, Permanent **Job Types**: Full-time, Permanent **Salary**: $35,000.00-$50,000.00 per year **Benefits**: - RRSP match Schedule: - 8...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Motion Industries (MOT) Full time

    **SOMMAIRE**: Sous supervision étroite, le représentant du service à la clientèle a la responsabilité de remplir correctement les commandes des clients et de gérer les appels entrants des clients. **TÂCHES ET RESPONSABILITÉS** - Répondre aux demandes courantes des clients au sujet des produits, fournir des devis et traiter les saisies des...

  • Customer Service Representative

    3 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Customer Service Representative

    7 days ago

    Saint-Laurent, Canada Versacold Full time

    VersaCold is a food-first supply chain company with one of North America’s largest cold chain networks. We're dedicated to ensuring the safety, quality and freshness of the food families eat. With 65 years of experience, we collaborate as entrusted partners to maintain cold chain integrity and deliver customized solutions to complex business challenges....

  • Bilingual Customer Service Representative

    3 days ago

    Saint-Laurent, Canada Ultident Full time

    Ultident Scientific is a leader in the distribution of lab supplies since 1992. We have built our business catering to academic, government, clinical and biotechnology accounts across Canada. Our products cater to life sciences laboratories and focus on areas as diverse as liquid handling, cell and tissue culture, high throughput screening and molecular...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    7 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    7 months ago

    Saint-Laurent, Canada White Label Management Full time

    _**We are looking for people to join our growing team!**_ Customer service representatives help our customers by providing product and service information and resolving technical issues. **Responsibilities**: - Answer incoming calls and customer questions related to our products and services - Follow up on delivery and shipment of parcels with the...

  • Customer Service Representative

    5 months ago

    Saint-Laurent, Canada Mohawk Industries Full time

    Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to...

  • Customer Services Representative

    7 days ago

    Saint-Laurent, Canada Tecnica Group USA Corporation Full time

    **_Customer Service Representative_** - Job Purpose:_ - _ - Customer Services is a key area in leading efforts to continuously elevate our ability to listen, learn from, and serve the skiing and skating community. The consumer services representative will build and foster relationships with consumers to provide the highest quality service experience. This...

  • Customer Service Representative

    24 hours ago

    Saint-Laurent, Canada Forte Brands (Canada) Inc. Full time

    Positions details: The Customer Service Representative is a day-to-day point of contact with customers in a business-to-business environment. You will help customers in the US and Canada with order placement by answering customer questions concerning product lines, pricing, delivery schedules, inventory levels, creating customer satisfaction and loyalty by...

  • Customer Service Representative

    7 months ago

    Saint-Laurent, Canada PROHIBITION Full time

    Have you wanted to be part of the Cannabis industry? Well now is your chance! We are both, the largest distributor and franchise retailer of cannabis smoking accessories in Quebec! We are currently hiring for the position of Customer Service Representative. We are looking for a motivated, bilingual, and well-spoken individual to join our team. The Customer...

  • Customer Service Representatives

    7 months ago

    Saint-Laurent, Canada Lanctot Ltée Full time

    **WHY CHOOSE LANCTÔT?** Lanctôt Ltée is a Canadian family-owned company specializing since 1953 in the distribution and production of high-end brands in several industries: Skiing, Cycling, Team Sports, Optics and Apparel (golf, outdoor & fashion).At Lanctôt, we love sports, we love good products, and we are driven by challenges! Our company is always...

  • Customer Service Representative

    3 days ago

    Saint-Laurent, Canada Canada Post Corp Full time

    As a valued member of our team at Canada Post Corp, you will have the opportunity to work in a fast-paced environment providing excellent customer service to our clients. The estimated salary for this role is $18.44 per hour.Job OverviewWe are currently seeking an on-call Customer Service Representative who will use a customer-focused approach when providing...

  • Customer Service Representative

    7 months ago

    Saint-Laurent, Canada PAL Airlines Full time

    At - **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting...