Customer Accounts Advisor

3 months ago

Regina, Canada Aaron's Family of Companies Full time

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any reasonable duties requested by management

**Requirements**:

- United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States)
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron’s Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills

Total Rewards
Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes:

- Paid time off including vacation days, sick days and holidays
- Team Member purchase discounts

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout Canada and the United States. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career - our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron’s is an Equal Opportunity Employer.
Indeed-Full-Time

  • Customer Accounts Advisor

    1 month ago

    Regina, Canada Aaron's Family of Companies Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...

  • Customer Accounts Advisor

    5 months ago

    Regina, Canada Aaron's Family of Companies Full time

    We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a...

  • Customer Service Advisor

    5 months ago

    Regina, Canada Driving Change Automotive Group Full time

    **Overview**: **Customer Service Advisor** **Location: Bennett Dunlop Collision** **Salary: $40,000-$50,000 per year (Dependent on qualifications)** This is an exceptional time to join one of Canada’s Best Managed Companies! Step into your future with a progressive, high performing Automotive Dealer Group. If you’re ready for...

  • Customer Service Advisor

    5 months ago

    Regina, Canada Bennett Dunlop Ford Full time

    **Location: Bennett Dunlop Ford - Regina, SK** **Customer Service Advisor - Automotive** **Salary Range $35,000-$75,000 (Depending on Qualifications)** This is an exceptional time to join one of Canada’s Best Managed Companies! At Bennett Dunlop Ford, we are all about great experiences for our employees and customers. As part of the Driving Change...

  • Service Advisor

    2 months ago

    Regina, Canada Taylor Motors Full time

    **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...

  • Service Advisor

    2 months ago

    Regina, Canada Taylor Audi Full time

    **Summary** The Service Advisor is responsible for creating a great first impression and guiding the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor should be a great listener and a master at executing all the service processes with due diligence and customer service and safety in mind. The Service...

  • Customer Service Advisor

    5 months ago

    Regina, Canada Driving Change Automotive Group Full time

    Collision Centre Service Advisor **Location**: Regina, SK Salary - Starting at $35,000 - $65,000 This is an exceptional time to join one of Canada’s Best Managed Companies! Step into your future with a progressive, high performing Automotive Dealer Group. If you’re ready for something new & exciting, the Driving Change Automotive Group might be the fit...

  • Customer Support Advisor

    4 weeks ago

    Regina, Canada Brandt Full time

    Brandt is currently seeking a Customer Support Advisor for our Southern Saskatchewan Material Handling customers, working out of our Regina location as an outside sales advisor. The  Customer Support Advisor is responsible for promoting and selling Brandt Forklift based parts and service as well as providing after sales support to existing and new...

  • Service Advisor

    5 months ago

    Regina, Canada Inland Truck & Equipment Full time

    **DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1600 employees across 40 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!This position is located at...

  • Service Advisor

    5 months ago

    Regina, Canada Inland Truck & Equipment Full time

    **DRIVE YOUR CAREER WITH INLAND** - Inland Truck & Equipment is an industry-leader in the heavy-duty truck & equipment sales, service and parts marketplace. As a rapidly growing company with over 1700 employees across 44 locations in North America, Inland offers exciting employment opportunities that can help you drive your future!This position is located at...

  • Service Advisor

    4 weeks ago

    Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full time

    At Capital Ford Lincoln Inc., we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will act as the liaison between our Service Technicians and customers, ensuring a seamless and transparent experience for all parties involved.Key Responsibilities:Greet customers in a friendly and professional manner, building rapport and...

  • Associate Advisor

    3 months ago

    Regina, Canada MKS Financial Services Inc. Full time

    **Associate Advisor** **Description** The primary focus of the Associate Advisor is to increase sales, expand the business, and enhance client services. This entails actively prospecting for new clients as well as meeting with existing clientele, leading them through the financial planning process. This role has mínimal administrative duties and is...

  • Wealth Advisor

    6 months ago

    Regina, Canada Connor, Clark & Lunn Financial Group Full time

    **Wealth Advisor** **Connor, Clark & Lunn Private Capital Ltd.** **Regina, SK** - Connor, Clark & Lunn Financial Group (“CCLFG”) provides investment management services to individuals, advisors, pension plans, institutional investors and foundations. As a unique “multi-boutique” asset management firm, CCLFG is uniquely focused on creating the...

  • Wealth Advisor

    6 months ago

    Regina, Canada Connor, Clark & Lunn Financial Group Full time

    **Wealth Advisor** **Connor, Clark & Lunn Private Capital Ltd.** **Regina, SK** - Connor, Clark & Lunn Financial Group (“CCLFG”) provides investment management services to individuals, advisors, pension plans, institutional investors and foundations. As a unique “multi-boutique” asset management firm, CCLFG is uniquely focused on creating the...

  • Wealth Advisor

    5 months ago

    Regina, Canada Connor, Clark & Lunn Financial Group Full time

    **Wealth Advisor** **Connor, Clark & Lunn Private Capital Ltd.** **Regina, SK** Becoming a Wealth Advisor with CC&L Private Capital may be the only career move you ever need to make. Join one of Canada's largest independent and privately held discretionary investment managers and help clients achieve their unique financial goals while providing exemplary...

  • Safety Advisor

    5 months ago

    Regina, Canada Rohit Group Full time

    Are you Bold? Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people. Safety Advisor The Safety Advisor is responsible for...

  • Customer Repair Advisor

    6 months ago

    Regina, Canada Capital Auto Mall Full time

    Company: 102150879 Saskatchewan Ltd./DBA Crestview Chrysler Dodge Jeep Ram Crestview Chrysler is looking for a hard-working, passionate, and determined Customer Repair Advisor! The Customer Repair Advisor works with the customer, insurance adjuster and the Technicians to repair vehicles ensuring an exceptional customer experience. **The Job**: - Maintain...

  • Collision Centre Advisor

    5 months ago

    Regina, Canada Driving Change Automotive Group Full time

    **Overview**: **Collision Centre Senior Advisor** **Location: Bennett Dunlop Collision** **Salary: $50,000-$65,000 per year (Dependent on qualifications)** This is an exceptional time to join one of Canada’s Best Managed Companies! Step into your future with a progressive, high performing Automotive Dealer Group. If you’re ready for something...

  • Service Advisor

    3 months ago

    Regina, Canada Alsport Sales ltd Full time

    **Job Overview** As a Service Advisor at Alsport Sales, Regina, you will be the primary point of contact for our customers seeking service and repairs for their motorsport and powersport vehicles. You will be responsible for understanding customer needs, scheduling service appointments, and ensuring that service work is completed efficiently and to the...

  • Commercial Lines Insurance Advisor

    6 months ago

    Regina, Canada Harvard Western Insurance Full time

    Harvard Western Insurance is seeking a Commercial Lines Advisor to join our team. Harvard Western and its predecessor firms have been privileged to provide personal, farm and business insurance for over 100 years. Harvard Western is one of Saskatchewan’s largest insurance brokers and is proud of its commitment to the community of Regina and area. In this...