Ppt Client Services Representative

3 months ago

Belleville, Canada City of Belleville Full time

**CLIENT SERVICE REPRESENTATIVE (PPT)**

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Community Services Department as a Client Service Representative.

**Closing Date**: October 7, 2024 at 4:30 PM
**Employment Type**: Permanent Part-Time
**Department**: Community Services
**File Number**: SV24-127
**Positions**: One (1)
**Hours**:A minimum of 4 hours up to a maximum of 35 hours, on a schedule to be determined by the department, between the hours of 5:30 AM and 11:00 PM, Saturday to Sunday.
**Work Location**:265 Cannifton Road, Belleville ON (QSWC)
**Salary**: Jurisdiction A Grade 5 ($29.30 - $33.48)
**Union**: CUPE

**PURPOSE & SCOPE**:
**KEY DUTIES/RESPONSIBILITIES**:

- Assist customers with facility availability and redirects enquiries to the appropriate staff when required. Creates rental contracts and permits for signature by signing authority.
- Provide information and assistance on advertising and naming rights programs.
- Provide clerical support for all Department staff as assigned.
- Provide accurate and knowledgeable answers to general enquiries from the public and other Departments on matters related to the Department and stakeholders. Redirects enquiries as necessary.
- Assist with issuing meeting room keys and allocations.
- Assist with general filing and Department correspondence.
- Daily processing of all City revenues through point of sale (POS) software which includes program registrations, harbour payments, facility rentals, tax payments, water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, donations (i.e., Memory Lane, Corby Park), etc. Includes daily balancing and general receipts for payments.
- Maintain and update databases, statistics, calendars and client accounts.
- Responsible for updating signage and Department information on internal and external communication boards (i.e. dressing room assignments, upcoming events, closures, maintenance notices, etc.).
- Responsible for verifying and processing various Departmental cash deposits (i.e., Glanmore, harbours, Kinsmen Pool, etc.).
- Assist with procedures/programs (i.e., Lost and Found, etc.).
- Emergency response related to QSWC Emergency Procedures.

**_ Note: Above duties are representative of a typical position and are not to be construed as all
- _**_inclusive_**_._**

**EDUCATION/SPECIALIZED TRAINING/SKILLS**
Minimum Qualifications:

- One to two years post-secondary education in business/office administration studies or related field.
- Proficiency in Word, Excel, Outlook, Internet
- Strong organization, communication (written & oral), and problem-solving skills
- The ability to work in a fast-paced environment
- Strong customer service skills
- The ability to handle and solve complaints
- The ability to work independently with general supervision
- Cash handling experience
- A Satisfactory Criminal Record and Vulnerable Sector Check

**WORK EXPERIENCE**:
Minimum Qualifications:

- Minimum of two (2) years related office experience dealing directly with customers
- Experience with integrated financial or recreation software.

Preferred Qualifications:

- Municipal government experience considered an asset

**HOW TO APPLY**:
City of Belleville - Employment Opportunities

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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