Dining Room Services Manager

2 weeks ago

Etobicoke, Canada St. George's Golf and Country Club Full time

**Job Title: Dining Room Services Manager**

**St. George’s Golf and Country Club, ON**

**REPORTING TO: Food and Beverage Manager**

**Overall Objective**:
To represent St. George’s with the highest level of professionalism and continually exceed the expectations of our members by providing hands on training and supervision of F&B service.

**Qualifications**:

- Smart Serve Certification/ Wine knowledge
- Minimum of 2 years’ experience in the Hospitality field, with minimum of 1 year supervising the work of others
- Good written and verbal communication skills
- Customer service and detailed oriented
- Excellent organizational and prioritization skills
- Collaborative, team player
- Good judgment, problem solving and conflict resolution skills
- Ability to multi-task and work under pressure
- Ability to interact with all levels, both inside and outside the organization
- Positive, professional and enthusiastic demeanor
- Computer skills
- Scheduling experience

**Duties and Responsibilities**
- Looking after St. George’s Wine Program. Responsible for every aspect of the wine service, by looking after the wine list, new additions, pairings, and wine service training.
- Maintain a professional and courteous rapport with members, guests, employees, suppliers, and management.
- Act as a duty manager as required. LEAD BY EXAMPLE. Lead and train all F&B staff in a productive and efficient manner, ensuring the St. George’s standards are always maintained during special event operations.
- Provide regular motivation and coaching to all staff to encourage on-going professional development.
- Reviews all reservations daily to ensure there are no conflicts. Resolves timing conflicts considering overall levels of guest service and staff capabilities.
- Ensure that table settings are in accordance with Hospitality guidelines and that health and safety guidelines have been observed.
- Oversees the communication between Server(s), Bartender(s) and Kitchen team to ensure food and beverage service has exceeded expectations.
- Liaise with kitchen staff to ensure all front of house team members are aware of daily specials, product shortages or any other notables for menu items.
- Oversee the dining room operations by observing service levels and ensuring guidelines for alcohol service are always adhered to.
- Respond to and resolve any guest service issues promptly.
- Ensure proper accounting procedures are always adhered to, by balancing all alcohol inventory at the end of each shift, and ensuring all billable items are uploaded to Banquet Event Order(s) and Member Account(s)
- Ensure cleanliness and sanitation of all food service and clubhouse areas during scheduled shifts.
- Ensures that all opening, mid-shift and closing duties are completed in full.
- Always maintain a professional demeanor while at work
- Completes all other tasks as assigned.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP

Schedule:

- Weekend availability

Supplemental pay types:

- Bonus pay
- Tips

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 2 years (required)
- Supervising: 1 year (required)

Work Location: In person

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Schedule:

- Weekends as needed

Ability to commute/relocate:

- Etobicoke, ON M9A 3M9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently reside in Canada?

**Experience**:

- Hospitality: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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