IT Technician

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

**Job Summary**:
As an IT Technician for our IT team at our Laval site, you have opportunities for on-site team work.

In this role, key responsibilities may include:

- Set-up, deliver, and install personal computers (PCs), laptops and related hardware. Upgrade, install and test software and hardware. Disposition of old equipment.
- Provide onsite assistance to all users on PC basics, back-up techniques, and anti-virus software.
- Restore services quickly through investigation and resolution of moderately complex problem, issues related to the desktop computing hardware and software environment. Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace.
- Answer moderately complex questions and resolve end-user computer and networking problems to ensure end user productivity.
- Support Apple iPhone to provide for integration with the enterprise IT environment.
- Perform restorative and maintenance actions either remotely or at the end user's location to resolve problems, using routine and advanced troubleshooting and technical skills.
- Consult with IT management and staff regarding unusual or unforeseen PC and equipment problems.
- Diagnose IT performance issues reported by either users or monitoring systems.
- Maintain accurate information in ticketing system to allow other IT staff to provide continued support as needed.
- Is able to work on, complete and document technical projects.
- Ensure work is compliant with applicable guidelines and regulations (e.g., SOP, GLP, SOX, etc.)
- Perform all other related duties as assigned.

**Key Elements**:
If you have the following qualifications, we will train you for the rest:

- Education: Diploma of Collegial Studies (D.E.C.) or equivalent.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Knowledge and hands-on experience in desktop operating system maintenance and troubleshooting, and installation and support of MS Windows operating systems.
- Ability to support, maintain, and troubleshoot MS Office suite of productivity tools.
- Expert ability to plan and organize work.
- Working knowledge of MS Windows compatible desktop and laptop hardware and use required.

**Why Charles River ?**:

- Competitive benefits as of the hiring. We pay up to 85% of premiums (health & dental coverage)
- Paid development training
- Employee and family assistance program
- Access to a doctor and various health professionals (telemedicine)
- Vacation & Personal day policy
- Many social activities

If you are interested in contributing to the well-being of our communities, not only across the country but around the world, please join us, THIS IS YOUR MOMENT

**About Safety Assessment**
Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.