Customer Service Advisor

3 weeks ago


North Bay, Canada Volkswagen North Bay Full time

**Responsibilities**:

- Provide exceptional customer service to all dealership customers
- Assist customers with inquiries, concerns, and in a professional and timely manner
- Maintain a thorough knowledge of dealership products and services
- Schedule appointments for customers and ensure efficient service delivery
- Process payments and handle cash transactions accurately
- Maintain accurate records of customer interactions and transactions

**Requirements**:

- Previous experience in customer service, preferably in a dealership or automotive repair setting
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Strong problem-solving skills and ability to think quickly on your feet
- Detail-oriented with strong organizational skills

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

Work Location: In person

Expected start date: 2024-02-19



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