Network Analyst

5 days ago


Vancouver, Canada First Nations Health Authority Full time

**FNHA Overview**:
**About us**
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Do you want to learn about the technical support operations in the health care industry from a busy and advanced technical perspective?

**Title**: Network Analyst - Student - IT Technical Services Team
**Salary**: $19.38 - $23.12 - $25.44 per hour (pay range explained below)
**Contract**: Term (anticipated start January, 2025 until April 30, 2025)
**Hours**: Casual - 37.5 hours, Monday
- Friday (core office hours
- 9:00 am
- 3:00 pm)
**Location**: Sinclair Office (Metro Vancouver) - on the traditional and unceded territories of the Coast Salish Territories of the Musqueam, Squamish, and Tsleil-Waututh Nations

**About the role**
As the Network Analyst Student, you will be assisting IT team members of the Technical Service Team. You will be learning network technologies; MicroSoft Exchange, active directory and other cloud services. You will also learn Windows imaging using SCCM, ServiceNow and maintaining knowledge bases.

**About you**
To be successful in this role you will have/be
- **Education**
- Working towards a university degree in computer science, or a college degree with a technical major included
- Currently enrolled in a formal program in Computer Sciences or related field of study

**Experience**
- Prior experience in supporting and IT environment is an asset (hardware, software, operation systems, monitors, multi-function devices)
- Possible travel to other FNHA office locations in the lower mainland

**Knowledge**
- Knowledge with escalated troubleshooting with software and desktop hardware issues, writing technical documentation
- Ability to communicate effectively both orally and in writing
- Ability to work independently and as part of the team
- Ability to multi-task
- Have high attention to detail and strong customer service skills

**Please refer to Job Specification section of the Job Description for more details.**

**Working at FNHA**
As a member of the team, you will have access to a wide range of employee benefits from day one, including:

- San 'Yas Indigenous Cultural Safety Training
- Access to LinkedIn learning
- Mindful Mondays
- And more

**The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.**

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

**How to apply**

Closing date: December 27, 2024 (at 23:59)

For information about Cultural Safety and Humility (fnha.ca) and for information about Land Acknowledgements
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