Store Supervisor

6 months ago

London, Canada Party City Full time

Join the Party We are looking for individuals who can assist our customers to plan the perfect party

Party City offers customers all they need to plan their event with a mix of party supplies such as balloons, decorations, favours for birthdays, holiday parties, and special occasions, as well as halloween costumes and décor.

Party City offers competitive compensation packages including; benefits, potential for profit sharing, training, and career opportunities from within and in other Party City locations across the country or in other Canadian Tire stores.

**Summary**

The Store Supervisor is responsible to ensure the store is always customer ready and for fostering a fun environment and customer obsessed culture.

**Main Responsibilities and Tasks**

**Customer Service**
- Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Uses creativity to design balloon décor and bouquets for every holiday and occasion.
- Suggests value-added and related products to customers to ensure they go home with all they need.
- Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.

**Operations**
- Works with the Assistant Store Manager/Store Manager in maintaining quality retail presentation, through daily inspections and ensuring all store audit performance requirements are met (e.g., number of holes, labels, seasonal changeover deadlines, cleanliness, facing, etc.).
- Supervises and assists team members in daily store operations in order to meet established productivity goals.
- Walks the store daily to understand what needs to be accomplished.
- Maintains store inventory and fullness through accurate stock levels and bin caps.
- Informs team on in-store promotions, in-store deals, and new product locations.
- Assists with planning and managing daily/weekly store activities as well as seasonal changeovers and works with team to execute them.
- Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
- Demonstrates knowledge and proficiency using helium to prepare balloon bouquets.
- Assists in the orientation and training of new employees, store opening and closing responsibilities.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Uses professional language and maintains a professional appearance when interacting with others.
- Complete other projects and tasks, as required.
- Conducts store opening/closing procedures.

**Requirements**:

- Experience in retail sales, execution, and operations.
- Good working knowledge of department products and functions.
- Demonstrated supervisory, leadership, and/or managerial experience, or relevant ex
- Ability to operate cash register is an asset.
- Basic math, keyboarding and computer skills.
- Experience in a Party City store is considered an asset.
- Strong orientation towards customer service excellence.
- Belief in the Party City Values of honesty, integrity and respect.
- Entrepreneurial and results-oriented individual who possess solid organizational skills.
- Ability to build and maintain relationships, with customers, colleagues and the team in order to inspire their confidence and trust.
- Ability to lead and manage a team to achieve common goals in a fast-paced environment.
- Strong team-oriented approach.
- Ability to be detail oriented and accurate when picking customer orders and receiving products.
- Strong communication skills.
- Ability to motivate and coach others as well as provide feedback.
- Ability to plan, organize, delegate and follow up on team"s activities and projects.
- Proactive problem-solving skills and ability to make ambiguous decisions.
- Ability to resolve simple and complex customer issues daily.
- Ability to multitask, adapt and cope with challenging situations.

**More about the position**

**Potential Career Opportunities**

**Next levels: Assistant Manager, Store Manager**

**Physical Demands and Working Conditions**

**In compliance with the store"s Health and Safety Policies and Procedures**:

- Standing/walking for 8 hours.
- Lifting and/or carrying merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light" to “heavy".
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twisting, turning, reaching and working above shoulder level.
- Ability to go up and down a ladder while carrying products of various weights.

**Our offering includes**:

- Competitive compensation and benefit pack

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