Service Navigator

2 weeks ago

Ottawa, Canada Service Coordination For Persons With Special Need Full time

Date posted

June 21, 2024

Title

Service Navigator

Status

Term - 12 months

Bilingualism

Essential - Fluently bilingual in both official languages

Closing Date

June 28, 2024

Level

4 - $54,400 - $64,000

**Primary Focus**

Reporting directly to the Operations Supervisor of the Developmental Services Ontario Eastern Region (DSOER), the Service Navigator is responsible for providing information to people, identifying services for people through outreach and community partnerships, triaging and identifying services for people to access.

**Primary Responsibilities**
- Increase DSOER’s presence in the Eastern Region by delivering in-person community presentations in both official languages that provide information about supports and services offered
- Actively identify and connect with relevant agencies and community groups across the Eastern Region in order to raise awareness about DSOER and its services
- Act as DSOER lead contact for community presentation requests
- Make connections across and within sectors in order to stay informed about community resources, as well as providing information about developmental services
- Create and maintain required materials that may include, but are not limited to: a regular presentation schedule and an up-to-date stakeholder contact list
- Inform and direct people to available community supports, fee-for-service options, other government supports, employment, etc.
- Assist with transition planning for youth preparing to access adult developmental services, by supporting planning process with information provision and community partner connections
- Attend and participate in community planning functions as required
- Participate in Community events such as presentations, info fairs, etc.
- Provide people with a DSOER contact to give them a greater sense of continuity and reduce the number of times they need to tell their story
- Collaborate and coordinate with all other internal departments
- Participate in regular Service Navigation and DSOER team meetings
- Perform other duties as assigned by Operations Supervisor

**Knowledge and Skills**
- The completion of a BA in Psychology, Social Services or a related degree and a minimum of three years of experience in a related area or equivalent.
- Superior interpersonal and communication skills.
- Experience interviewing and performing triage.
- Ability to understand psychological assessments.
- Ability to resolve problems, facilitate meetings and make presentations.
- Strong understanding of requirements for coordination of services across multi-agencies and Ministries (MCCSS)
- Knowledge of the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008, and the Child and Family Services Act (CYFSA) is a requirement.
- Requires a comprehensive knowledge of the services available for eligible individuals and their families, the eligibility criteria for programs, protocols for referrals from, to other agencies, the ability to resolve problems, facilitate meeting, and make presentations.
- Excellent organizational and time management skills.
- Ability to work in an environment of change.
- Ability to work both independently and collaboratively as a member of a multidiscipline teams.
- Proficient in the use of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Internet, and keyboarding skills.
- Must own vehicle and must be willing to travel to areas outside of Ottawa, but within Eastern Region (ex: Renfrew, Prescott-Russel and SD&G)
- May require work outside of normal office hours (ex: evening community presentations)

**Related to Core Competencies**
- Advocating for Others
- Collaboration
- Flexibility
- Fostering Independence in Others
- Interpersonal Relations & Respect
- Managing Change
- Relationship/Network Building
- Self-Development
- Strategic Thinking
- Resilience
- Self-Control Service Orientation
- Values and Ethics

**Working Conditions**

Work is normally completed within a standard office environment. Constant interruptions may be expected; however, work is generally scheduled with priorities established in advance.

**Accommodations**
- SCS embraces diversity and equal opportunity in a serious way. We are committed to building teams that represents the communities we serve. All employment decisions are based on qualifications, skills and business need._

  • Systems Navigator

    4 weeks ago

    Ottawa, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Systems Navigator Status: Temporary Full-Time (1 year contract) Hours: 35 hours/week **Salary**: $28.039- $32.674 per/hour Benefits and Eligibility: 3% in lieu of group benefits, HOOPP pension eligibility, two weeks leave Application deadline: Until filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based,...

  • Systems Navigator

    4 weeks ago

    Ottawa, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Systems Navigator Status: Temporary Full-Time (1 year contract) Hours: 35 hours/week **Salary**: $28.039- $32.674 per/hour Benefits and Eligibility: 3% in lieu of group benefits, HOOPP pension eligibility, two weeks leave Application deadline: Until filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community...

  • System Navigator

    2 months ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Program**: Community Health & Social Services **Department**: Community Development Services **Reports to**: Manager, Community Health & Social Services Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse...

  • System Navigator

    3 weeks ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-time **Salary**: $28.319/hr - $33.317/hr **Benefits and eligibility**: Cost-shared health/dental benefits, HOOPP pension eligibility **Department**: Community Development Services Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center....

  • System Navigator

    4 weeks ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-Time (70 bi-weekly hours) **Salary**: $28.319 to $33.317/hr **Department**: Community Development Services **Application Deadline**: Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the...

  • System Navigator

    2 weeks ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    **Position Title**: System Navigator **Status**: Regular Full-time **Hours**: 35 hours/week **Salary**: $28.319/hour - $33.317/hour Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals,...

  • Systems Navigator

    3 weeks ago

    Ottawa, Ontario, Canada Pinecrest-Queensway Community Health Centre Full time

    Job title: Systems NavigatorStatus: Temporary Full-Time (1 year contract)Hours: 35 hours/weekSalary: $ $32.674 per/hourBenefits and Eligibility: 3% in lieu of group benefits, HOOPP pension eligibility, two weeks leaveApplication deadline: Until filledWho are we?Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service...

  • System Navigator

    4 weeks ago

    Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

    Job Summary : The Systems Navigator is the first point of contact for many new clients. The Navigator’s overall objective is to assess client needs and connect the client with the resources to meet those needs within PQCHC and/or in the broader health care community. The Navigator performs a comprehensive intake assessment to enable appropriate...

  • System Navigator

    2 weeks ago

    Ottawa, Ontario, Canada Pinecrest Queensway Community Health Centre Full time

    Position Title: System NavigatorStatus: Regular Full-timeSalary: $28.319/hr - $33.317/hrBenefits and eligibility: Cost-shared health/dental benefits, HOOPP pension eligibilityDepartment: Community Development ServicesWho are we?Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of...

  • System Navigator

    3 weeks ago

    Ottawa, Ontario, Canada Pinecrest Queensway Community Health Centre Full time

    Position Title: System NavigatorStatus: Regular Full-Time (70 bi-weekly hours)Salary: $28.319 to $33.317/hrDepartment: Community Development ServicesApplication Deadline: Until FilledWho are we?Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve....

  • Bilingual Community Navigator

    4 weeks ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Bilingual Community Navigator

    2 weeks ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Bilingual Community Navigator

    2 weeks ago

    Ottawa, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day. The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Community Wellness Navigator

    2 weeks ago

    Ottawa, Canada Wabano Centre for Aboriginal Health Full time

    **(Mental Wellness and Addictions Services)**: **_ Two (2) full-time positions_** **_ Permanent, on-site_** **Context**: - Connection is key to wellness._ - Are you someone who believes in the importance of equitable access to care? We are looking for two Community Wellness Navigators who will support Indigenous community members in connecting to the...

  • Justice Systems Navigator

    4 weeks ago

    Ottawa, Canada tungasuvvingat inuit Full time

    It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective,...

  • Bilingual Community Navigator

    3 weeks ago

    Ottawa, Ontario, Canada Community Navigation of Eastern Ontario Full time

    Make lives better by connecting the community to the resources they need. Every day.The Community Navigation of Eastern Ontario (CNEO) is a non-profit, bilingual organization that helps to connect people through multilingual mediated access to community, social, health and government services in their community. CNEO has been operating 211 Services in...

  • Social Systems Navigator

    4 weeks ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    Job Description: **Social Systems Navigator** Full-Time, Term Position until 31 March, 2025 **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly...

  • Client Care Navigator

    3 weeks ago

    Ottawa, Canada Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? **Vision Loss Rehabilitation Canada** is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified...

  • Adult Social Navigator

    3 weeks ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    Inuuqatigiit-Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children and youth and their families, dedicated to providing cultural, educational, and support services in a caring, respectful and collaborative environment that fosters strong and proud Inuit children and families. *** Under the...

  • Legal System Navigator

    2 months ago

    Ottawa, Canada Inuuqatigiit Centre for Inuit Children, Youth and Families Full time

    _Inuuqatigiit Centre for Inuit Children, Youth and Families is a multi service non - profit organization serving Inuit children, youth, and their families. We are dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families._ *** Under the...