Disability Integrity Specialist

2 weeks ago

Montréal, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Group Benefits Operations Integrity Department whose accountabilities includes Fraud Risk Management for health, dental, drug and disability claims is looking for an analytical, self-motivated individual with strong disability management knowledge and a risk mindset to join them in the role of **_Disability Integrity Specialist _**on the Disability Integrity Operations Team.

**Main accountabilities**:

- Identify potential fraud issues and manage these investigations from identification to resolution.
- Collaborate with case managers and others to ensure all appropriate parties understand next steps in order to maintain the integrity of the fraud investigation.
- Communicate with other parties, including legal, privacy, compliance, investigators, police, vendors and customers.
- Utilize a variety of tools for fraud detection and tracking and support various reporting needs as required.
- Engage in opportunities to create efficiencies and improve processes through collaboration with direct team and others.
- Calculate overpayments, savings, and recovery plans.
- Support fraud management projects.

**Attributes**:

- Strategic thinker (experience weighing risks vs. benefits while seeing the big picture objective of managing fraud risk
- Strong attention to detail (comprehensive claim/case assessments).
- Analytical and risk minded.
- Works well both independently and in a Team environment.
- Well organized and adaptable to changing/competing priorities.
- Seeks out opportunities to enhance processes and outcomes.
- Collaborates well with Team and across Teams.

**Qualifications**:

- Extensive disability management knowledge, ideally 5-7 years, across benefit lines (AMCS, STD, LTD).
- Solid contract knowledge.
- Excellent communication skills both written and verbal.
- Experience with Microsoft Excel, Word and PowerPoint.
- Ability to translate complex ideas into easily understood terms.
- Excellent interpersonal and collaborative skills with the ability to influence and negotiate, with internal and external partners.
- Analytical, research, problem solving and decision-making skills.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Montreal, Quebec

**Salary range is expected to be between**

$57,000.00 CAD - $95,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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