Product Quality

2 months ago

Waterloo, Canada Accelerated Systems Inc. Full time

Accelerated Systems Inc. (ASI) is a clean energy innovation company. A global Designer and Manufacturer of fully integrated electric vehicle Drive Systems including electric motors, motor controllers, battery systems and custom hardware.

We specialize in the electrification of equipment currently powered by internal combustion engines, thereby providing the world with a greener, cleaner choice for their eBikes, eMotorcycles, eScooters, golf carts, outdoor power equipment, and electric utility vehicles.

The world is not only ready for electric power but committing to it with their buying decisions. The e-industry is growing at an unprecedented rate, and our Team is composed of talented, passionate people who are at the forefront of innovation. They are the reason we can accomplish what we do.

The Product Quality & Applications Technician will play a key role in supporting customers with installation, troubleshooting and maintenance of our electric motors and controllers.

This is an in-office position, not remote or hybrid.

**Essential Duties and Responsibilities**:

- Maintaining detailed familiarity with ASI’s Products and Technologies
- Troubleshooting electromechanical systems, including software, mechanical and electrical hardware, finished bikes to identify and remediate issues for customer/field failures as needed.
- Developing internal/external documentation
- customer returned product to identify and remediate issues
- Investigate and document recurring or trending product related issues to provide feedback and recommendations to management
- Initiating RMA’s including analysis, testing, reporting to review with Applications leader
- Supporting product warranty program including warranty/RMA replacements, tracking and shipping to respective customers.
- Maintain all updates in Syteline, Excel and Salesforce.
- Maintain updates in Quality database listing all product failure modes and the associated root causes for each.
- Provide any quality or testing support as needed.
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures

**Education and/or Work Experience Requirements**:

- Technical Degree in electronic technician or similar preferred, other disciplines will be considered.
- 2+ years experience with motor controls
- Understanding of basic Quality tools, reporting and analysis for in depth problem solving.

**Competencies**:

- Hands-on experience with wiring, installation and troubleshooting of electric vehicle control and traction systems.
- Strong customer focus with a sense of urgency and ability to work with tight deadlines
- Strong interpersonal skills
- Strong technical writing and oral communication skills
- Strong analytical problem-solving skills
- Ability to handle multiple projects at the same time

Please submit your resume and cover letter in Microsoft Word format (.doc) or PDF. We thank all applicants for their interest, but only those selected for an interview will be contacted.
- The use of AI is not used by Accelerated Systems Inc. to screen, assess or select applicants in our hiring process._

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