Financial Services Manager

6 months ago

Brampton, Canada Performance Auto Group Full time

**Drive for Excellence**

**Performance Hyundai Brampton **is the top rated guest satisfaction Hyundai Dealer in Canada. An international award winning team for consecutive years, we have been consistently recognised for our commitment to excellence in sales, service and guest satisfaction.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**Performance Hyundai Brampton **is currently seeking a **Financial Services Manager.** The FSM is responsible for coordinating the sale of finance and insurance products to customers. The FSM works as a liaison for lenders and financial institutions to provide financial services to dealership customers.

**About you.**

You are a team player, motivated and responsible to join a fast paced environment. You are a professional, results driven individual who thrives on a friendly environment that is focused on guest satisfaction. You are someone who is looking to make retail automotive into a career, goal oriented and willing to learn. We look forward to having you on board

**Here’s what you’ll deliver**:

- Act as liaison between the customer and the financial institution by obtaining confirmation of financing, insurance, licensing, and other personal information for customers.
- Examine all required paperwork with the customer in order to complete the transaction.
- Build relationships with customers in order to close deals and ensure customer satisfaction, as well as being expected to keep in close contact with other departments to ensure an efficient and profitable sales operation.
- Engage with customers to up-sell financing, extended warranty, insurance, and chemical options with all customers in order to increase customer satisfaction as well as dealership profit.
- Maintain confidentiality on all sensitive information provided by customers.
- Establish a procedure to evaluate deals in accordance with lender and dealership guidelines.
- Maintain a lender guide of all relevant programs that is currently in use and retain product knowledge.
- Analyze credit reports in order to recognize a conventional deal and turnover accordingly.
- Prepare cost special finance deals, along with the profit sheets.
- Coordinate with auditors to ensure annual monitoring is carried out.
- Assess the changes in financial regulations and legislation, in order to stay up-to-date on the current changes.
- Advise Sales Consultants on how to obtain higher gross sales in the future.
- Attend weekly meetings with the Sales Manager and the General Sales Manager and give updates on current performance status along with current areas of opportunity.
- Prepare weekly and monthly reports as requested by management.
- Train Sales Consultants on finance, insurance, and protection products.
- Coordinate with the Sales and Service departments to schedule delivery dates, as well as the pre-delivery clean up services.
- Be knowledgeable of provincial regulations regarding finance and the fair credit reporting act.
- Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- Minimum of 2-3 years sales experience, preferably in an automotive or financial services environment.
- Minimum of 1-2 years Dealer Financial Service experience.
- OMVIC Certification required.
- Dealer CRM system experience is required.
- Must have a valid Ontario Driver's License and good driving record.
- Knowledge of financial institutions, insurance policies, and warranty options.
- Ability to read, understand, and calculate banking figures such as discounts, interest rates, percentages, and commissions.
- Strong knowledge of sales principles, methods, practices, and techniques.
- Solid negotiation, conflict resolution, and people management skills.
- Strong problem identification and problem resolution skills.
- Strong computer skills, proficient in G-suite and Microsoft Excel.
- Outstanding verbal and written communication skills.
- Strong time management and organizational skills.
- Ability to maintain a high degree of confidentiality.
- Personable, reliable, courteous.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance.
- Opportunities through our Internal career development program.
- Access to health, dental and vision insurance.
- Disability, critical illness and life insurance for the unexpected.
- Our Employee Assistance Plan (EAP) for you and your family's wellness.
- Discount on vehicles, service and parts for you and your family.
- Discounts to retailers and service provider

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