Housing Programs Coordinator

2 weeks ago

Medicine Hat, Canada Medicine Hat Community Housing Society Full time

**Employment Opportunity-Housing Program Coordinator**

The Medicine Hat Community Housing Society (MHCHS) is seeking to fill one permanent full-time positions. As a Housing Programs Coordinator you are part of our Housing Programs team and your passion for providing exceptional client service contributes to the Medicine Hat Community Housing Society’s high level of client services.

Every person at the Medicine Hat Community Housing Society brings something unique to the table, so be authentic Come in with an open mind and a positive attitude.

**Key Position Responsibilities**
Housing Professional responsible for promoting a successful tenancy experience with MHCHS tenants and delivering quality customer service.

Ability to think critically through a situation to understand which staff member would be most appropriate to directly manage the concerns.

Triage client inquiries for multiple departments, access appropriate department personnel to effectively address the needs of the client.

Interact and work with Tenants e.g. communication, annual reviews, determine eligibility and rents, handle concerns, off-site duties include showing suites, move-ins, move-outs, inspections.

Administrative tasks associated with the position e.g., answering telephones, walk-ins and rent collection, letters to tenants, statistical recording, updating tenant accounts, data entry, etc.

Coordinate with other MHCHS staff; to facilitate the completion of property maintenance, and safety and security reporting.

Maintain confidentiality and professional boundaries.

**Key Requirements**

Completion of high school.

Knowledge and experience working with vulnerable populations affected by poverty in a respectful, client centered, and solution focused manner.

Office technology certificate or similar training/experience.

1-3 years practical experience with customer relations in an office environment and/or related training.

Exceptional professional interpersonal communication skills.

Ability to work in a stressful environment and to respond to people with compassion, patience, and composure.

Neat and professional in appearance.

Ability to work independently with mínimal supervision.

Ability to manage a multitude of tasks and priorities in a busy work environment.

Sensitive to the dignity of those in need.

Valid driver’s license and a clean driver’s abstract, child welfare check, criminal record check, bondable and trustworthy.

Regular travel between office and MHCHS properties.

Strong verbal and written English communication skills. Being multi-lingual would be considered an asset.

Regular office hours, occasional evening or weekend hours.

Thank you for your interest with the Medicine Hat Community Housing Society.

Pay: $19.77-$22.22 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2024-05-03

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