Account Coordinator

5 months ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 14 months**

The Account Coordinator supports employers, students and Cooperative and Experiential Education (CEE) staff through all logístical aspects of CEE’s employment processes. With experience and training, the incumbents become the primary contact to support employers through a successful recruiting and hiring experience. As a key member of the service teams supporting employers, they work with the Account Managers and Business Developers to build strong relationships with employers and increase opportunities for students. Incumbents may progress through the career path based on experience and demonstrated performance of required skills outlined in the advancement criteria.

**Responsibilities**:
Employment Assistance
- Act as a primary contact for existing and new employer contacts, assisting them through all steps in the employment process and striving to maximize the success of each employer
- Accept, evaluate, and approve that the job is creditable as they pertain to program specifications
- Assess and indicate which student programs have the required skills to fulfill the jobs and what level of student is required
- Achieve and contribute to targets that impact to the retention of existing co-op and graduating jobs with employers
- Identify opportunities to increase hiring numbers and diversity of hiring with employers
- Encourage employer participation in specialty and focus programs as defined each term to grow employment for at risk student groups
- Document all communication on employment interactions with consistency to ensure all Service Team members are kept up to date
- Collaborate with regional Account Manager to meet with employers through various methods (virtual and in-person) to create a strong, ongoing employer relationship and experience

Continuous Improvement/Training and Mentorship
- Collaborate with the Account Manager to participate in the development and execution of each employer’s recruitment plan to meet the employer’s needs
- Monitor and proactively initiate activities to ensure the data integrity of employer, student, and faculty records
- Maintain awareness of CEE programs and initiatives to support employers recruiting needs and navigate the future of work in an emerging, complex global workforce
- Actively contribute and recommend areas of opportunity for continuous improvement by supporting initiatives, other projects, and participating in meetings to better serve our stakeholders
- Provide a level of co-worker support through mentorship and supporting CEE process knowledge. May also participate in the onboarding and training of new staff and co-op students

General Process Support & Knowledge Expertise
- Responsible for the execution of the student interview conflict and interview relief process. Triage and process student requests for interview support in an effective and timely manner
- Effectively communicate with students and employers and various internal teams via all methods to resolve interview support requests
- Thorough knowledge of interview processes within the overall Core Employment Process (CEP)

Qualifications:

- University undergraduate degree preferred
- Completion of some post-secondary education or equivalent education in combination with experience will also be considered
- Experience in an office environment, planning and organizing priorities and high volumes of tasks
- Experience in account management, recruitment or talent management is an asset.Experience with a customer relationship management system, or administration system (i.e., Quest, WaterlooWorks) strongly preferred
- Strong interpersonal and communication skills with a proven ability to build relationships and manage strong rapport with internal and external stakeholders
- Customer service and results-focused, with talent management awareness, flexible thinking, and problem-solving orientation
- Exceptionally high tolerance for tight deadlines, able to prioritize and balance multiple projects, and be flexible to changing demands
- Ability to collaborate in a cross functional service team in the best interest of our students and employers
- Works well independently and in a team environment, with the ability to balance and support a team with fluctuating workload demands
- Average MS Office skills, including Excel, Word and Outlook are required
- Knowledge of UWaterloo’s 100+ co-op programs, CEE core employment systems and CEE processes, policies, and guidelines is an asset

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Off

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