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Financial Customer Service Representative

1 month ago

Edmonton, Canada SinglePoint Group International Inc. Full time

The Financial Customer Service Representative at SinglePoint is a professional, responsible, and goal-orientated individual who handles mainly inbound and occasional outbound customer interactions with a high degree of customer service, sensitivity and urgency. Our commitment to customer care is second to none. There are many opportunities for growth within our company and we are looking for top talent individuals that can grow with us

We have a permanent **full-time opportunity in Alberta **and, the schedule we are currently hiring for is 5 days a week with a rotational schedule between the operating hours of
- **Monday to Friday - 5:00am to 9:00pm**:

- **Saturday - 7:00am to 5:00pm**:

- **Sunday - 12:00pm to 7:00pm**

This is a completely remote position, we will provide and send you the equipment for work.

**To qualify, you must reside in Alberta.**

**Responsibilities**
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations

**What Are We Looking For?**
- Have strong communication and computer navigation skills
- Have the ability to multi task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high-volume call center environment is an asset
- Must be available to work flexible shifts

**Alberta Compensation**
- Hourly rate between $18.00-$19.00/hour in training (based on experience)
- $20.00/hour after training (after 5-7 weeks)

**Perks**
- Work remotely and train remotely during COVID
- Benefits or tax free cash incentive
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development

**Join a winning team today**

We are an equal opportunity employer**.**

Accommodations are available upon request at any point in the selection process. #2

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