Associate Manager, Ecomm Fulfillment Order Delivery

3 weeks ago

Toronto, Canada Canadian Tire Corporation Full time

**What you’ll do**

The eComm Fulfillment Order Pick up and Delivery Experience team is an exciting team established to evolve the customer post purchase experience for Canadian Tire and its family of retail banners. Our team's primary Mission is to ensure an easy and fast In-Store Pick Up and Home Delivery Experience for the customer and the store. Our team leads with an agile mindset for high profile portfolios such as Express Delivery.

The **Associate Manager, eComm Fulfillment Order Delivery Experience** will collaborate with Product Manager to provide project management, process analysis and design support to help establish the vision, strategy, and clear roadmap of the eComm Fulfillment program in collaboration with cross functional teams including IT, Ecomm Operations, Digital, Store Operations and Transportation. To be effective, the Associate Manager must have a good understanding of the business, the stores, the external landscape and have an ability to work effectively with the complexities inherent in the related business processes. The Product Management team mandate is to oversee all end-to-end activities of the product development process with execution and delivery of the team’s roadmap.

In this role, you will:

- Define, understand and recommend the business requirements. Participate in working sessions of high-level design.
- Participate in Dealer meetings to gather requirements and get alignment from the Dealer Working Group on the initiatives.
- Manage the intake process of initiatives from multiple stakeholders. Set and maintain the backlog management process from beginning to end, from the tracking of the items to prioritization of JIRA stories to following through the development and testing.
- Serve as the day-to-day contact for squad members on prioritization and clarification of requirements and drive user stories.
- Clearly communicate issues, ideas and concepts (verbally and written) between business and IT project teams. Advocate for product and maintain good stakeholder communication.
- Support the Product Manager during all phases of the process. Adhering to a structured Agile product management methodology willing to ‘roll up sleeves,’ working with the squad to move the product forward.
- Provide and implement recommendations, transition the program ownership to sustaining an organization.
- Monitor completion of tasks against defined timelines and influence and negotiate for additional resource allocation if required. Lead regular touchpoint meetings and to ensure milestones and deliverables are achieved.
- Solve problems & escalate issues and risks when appropriate to the eCommerce Product Manager.
- Develop communications in the forms of program status updates, presentations, and dashboards with cross functional stakeholders, peer level and higher.
- Manage the roadmap execution with cross functional teams to deliver on the strategic vision to become a market leader in customer experience

**What you bring**
- Post-secondary education in Engineering, Business or a related field.
- Possess a sound understanding of process in one or more of the following business areas: Fulfillment, Order Management, Store Operations or eCommerce.
- Minimum 5 years of relevant business, retail or process experience in a fast-paced environment, with 2+ years of experience managing medium to large, complex projects using a disciplined approach to project management.
- Working experience in Agile teams using agile methodologies.
- Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
- A high level of demonstrated ability to challenge the status quo through suggesting opportunities to improve ways of working.
- Ability to deal with ambiguity; demonstrated analytical and problem-solving abilities, providing great insights and recommendations.
- An excellent communicator, with the ability to engage, influence, inspire partners to drive collaboration and alignment.
- Highly organized and adept at prioritization - Recognize and keep track of all the moving pieces in projects, adjusting to new information, goals, and conflicting product priorities.
- Strong attention to detail - drive to the highest of quality standards through keeping a focus on the end consumer and the store.
- Strong ability to effectively cultivate relationships with key stakeholders of varied levels, and representing a broad range of functions.
- Demonstrated ability to challenge the status quo through suggesting opportunities to improve ways of working.
- Strong business writing skills, presentation and facilitation skills.
- Commitment to achieving results through high personal motivation and strong sense of urgency.
- Proficient user of standard desktop tools including: Microsoft Word, Excel, Access, PowerPoint and VISIO.
- Knowledge of Canadian Tire family of companies and/or store environments an asset.
- Experience with JIRA and Confluence is considered an asset

We

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