Night Auditor

2 weeks ago

Toronto, Canada The Drake Full time

Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

The Drake Hotel is looking for a high energy, enthusiastic hospitality professional to join our Front Desk team as a **Night Auditor**. This is a fantastic opportunity for an individual seeking to build their hotel and hospitality experience as part of a small team with a focus on providing world-class service to our guests.

**Responsibilities**:

- Greets all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
- Exercises outstanding telephone etiquette, ensuring phones are answered promptly
- Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies,
- Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
- Responds to all guest requests in a timely manner with follow-up communication 10 minutes after to ensure 100% guest satisfaction
- Communicates effectively with Housekeeping staff to facilitate room turnover, when necessary
- Responsible for monitoring hotel lobby cleanliness and to participate in maintaining high standards of cleanliness at all times
- Has a full understanding of all DJ, Art & live music programming; and communicates it in a manner that will encourage all clients to enjoy all that Drake has to offer
- Communicates + collaborates with Security and F+B teams to provide genuine, professional, top quality service to all Drake guests at all times
- Ensures that all correspondence, as a Drake representative, is reflective of all that we, as a world class hotel, stand for
- Has the highest level comprehension of all Drake products
- Maintains highest degree of confidentiality on audit procedures, guest information and monetary systems
- Performs all Audit tasks related to InnQuest/RoomMaster systems with 100% efficiency and accuracy
- Manages internet inventory and works closely with Hotel Manager to ensure yield management goals are achieved
- Troubleshoots any issues or inaccuracies with balancing the audit and seeks to solves problems to perform 100% accurate audit
- Maintains awareness of fire and safety regulations

**Requirements**:

- A genuine love of hospitality + a warm engaging spirit
- A combination of formal education + some real-world experience
- Exceptional written + verbal communication skills
- Opera Cloud experience preferred
- Night Audit experience is an asset

**Benefits**

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, bonus, and benefits package, training programs and other unique perks, as part of joining our team.

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