Events Coordinator

4 weeks ago

Sarnia, Canada Big Family Brewing Co. Full time

OVERVIEW

Big Family Brewing Company is looking for an Events Coordinator to join our team. We are a microbrewery located on the Sarnia Bay waterfront in Sarnia, Ontario and have a brewery and full restaurant operation on site, including a large outdoor Biergarten space through the warm weather months. We proudly brew craft beer that focuses on the classics (especially in European beer styles) with an occasional twist and aim to offer something for everyone to enjoy. We believe strongly in operating in the spirit of Gemutlichkeit: the feeling of warmth and friendliness, and a sense of belonging and wellbeing springing from social acceptance. We are a place where friends and family can come together to enjoy some great food, drink and entertainment year round.

RESPONSIBILITIES
- Brainstorming and implementing event plans and concepts: Working with senior management and executive teams to prepare and execute events in house and off site, such as summer festivals
- Handling budgeting and invoicing: Preparing food order sheets for events and communicating with the kitchen and Front of House staff on any changes when needed for payments
- Liaising with customers and organizations: Being the first point of contact for questions and issues for the customers and organizations holding their events at the brewery with a strong sense of customer service and experience excellence
- Handling logistics: Planning with customers to ensure their experience is seamless from start to finish, having detailed knowledge of our products and event space in order to make recommendations that suit customer's needs and handling the reservation book and event calendar to ensure there are no scheduling conflicts, as well as working the entirety of the events on the day of to manage and ensure the best experience for the customers and staff
- Updating senior management: Ensuring that management is up to date with all events information and change as it happens both leading up to the event and on the day itself to ensure full transparency and understanding
- Managing branding and communication: Being able to speak to the brand, be concise and accurate as well as timely with any and all communication required for the customers as well as with management to ensure professionalism and a positive experience for all involved; This includes in house as well as social media and other marketing opportunities
- Developing event feedback surveys: Checking in with customers to ensure their satisfaction and to gain feedback for future events to ensure a consistent experience, handling and resolving customer issues or complaints as they arise
- Obtaining permits: Working with local authorities and organizations when needed to obtain or renew licensing and permits for events as needed
- Handling post-event reports: Communicating feedback with senior management in a timely manner

EXPERIENCE
- Degree or diploma in public relations, communications, or hospitality with 3+ years experience.
- Communication and marketing skills.
- Project management experience.
- Good leadership skills.
- Highly Organized.
- Multi-tasker.
- Good time management.
- Proficiency in various event software.
- Expert interpersonal skills.
- Risk management experience.

**Job Types**: Full-time, Part-time

**Salary**: $18.00-$20.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Coordinator: 1 year (preferred)
- Customer Service: 5 years (preferred)

Work Location: One location

Expected start date: 2023-02-27

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