Csr - Customer Service Representative
6 days ago
_You’re the best and you want to join a team that appreciates you, where you can create your own opportunities._
- **Who We Are**_
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here **in Chilliwack**. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How it feels to have customers rave about you and demand that you’re the only company that works in their home. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
- **Why Choose Class A Heating And Air Conditioning.**_
- Competitive pay
- Profit Share
- Benefits include paid sick days, health, dental, vision, life insurance, and long-term disability.
- Paid Training
- Modern Office setting
- **Our Core Values**_
**Class A Heating was founded to serve customers in the communities we live, we strive to be the best in the valley. Our customers deserve fast reliable service with a smile. We pride ourselves on quality work, reliable fast service with customer safety and comfort as our reward.**
- **The Big Task**_
Help us enhance performance and operational decision-making throughout the company by ensuring our billing and work schedule are timely and accurate.
Customer service, dispatching and staff communications are the bread and butter of this organization and are held to the highest standard.
- **Key Sub Tasks**_
- Answer phone inquiries for customer service and dispatch.
- Ensure timely and accurate billing of our customers.
- Organize daily schedules to keep the install and service crews on track and efficient
- Create Organize and proof read documents
- Coordinate equipment and subtrades to be sure everything is available for the technicians to do their jobs as scheduled.
- File and follow up on warranty registrations and claims.
- Accurately track and record material and labor and other costs for every job.
- Other duties as required
- Be professional and show courtesy at all times
- **Desired Skills and Experience**_
- HVAC Experience an asset
- Highly organized and process driven with exceptional follow-through abilities.
- Thorough attention to detail with on time delivery.
- Customer service experience
- Strong Phone Skills
- Empathy and sincerity
**Salary**: $20.00-$26.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Chilliwack, BC V2P 1L4: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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