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Project Support Assistant

1 month ago


Hamilton, Canada McMaster University Full time

**Schedule**

Monday - Friday, 8:30 - 4:30

**Education Level**
Currently enrolled in a McMaster Undergraduate or Graduate program

**Career Level**
2 years experience

**Hourly Rate**
$20/hour

McMaster University is ranked among the top 80 universities globally and is recognized as Canada’s Most Research Intense University. We serve our community and society by nurturing and supporting the fulfillment of human potential: inspiring creativity and critical thinking, promoting an enduring love of learning and the habit of inquiry, and undertaking innovative research that extends the boundaries and enhances the efficacy of knowledge. We are focused on advancing human and societal health and well-being, working across disciplines to find creative solutions to complex problems, helping to improve people’s lives and build a brighter future for all. As a result, we are consistently recognized as one of the top employers in the Hamilton/Niagara region and have been recognized as one of Canada’s Top Diversity employers for the past 5 years.

We are seeking 3** students** to join our UTS Collaboration and Productivity team for the Spring/Summer term (May to August).

As part of an Operational Team, you will have an opportunity to gain hands-on experience with Microsoft suite of low-code tools, including Power Automate.

This role will also include:

- Collaborating with cross-functional teams to understand business requirements
- Developing automation workflows using Power Automate
- Providing support to end-users using Power Platform tools
- Creating documentation, FAQs, and guidance materials
- Collaborating with IT support teams to address user queries
- End-to-end testing of Student Digital Experience Technology

**Job Summary**:
Provides administrative support to a project under directed guidance from the Senior IT Manager.

**Accountabilities**:

- Update records by entering data into spreadsheets or databases.
- Conduct database, literature, library and web searches to locate documents and articles used for references on the project.
- Copy, collate, and assemble a variety of documents and packages.
- Collect, maintain and organize hardcopy and/or electronic records/files.
- Assist with other related duties to contribute to the overall operation of the conference or event.
- Answer routine inquires
- Perform other clerical duties of a similar nature, specific to a project, conference, or event.

**Qualifications**:
**Education**:Currently enrolled in a relevant McMaster undergraduate or graduate program.

**Experience**:Experience working with McMaster University technology tools.

**Assets**:

- Basic understanding of low-code development concepts.
- Eagerness to learn and explore new technologies.
- Strong problem-solving skills and attention to detail.
- Basic understanding of development life cycle testing.
- Experience in a customer-facing role providing guidance or advice on a variety of technology tools
- 2+ year experience using a variety of Microsoft 365 apps
- Self-starter who enjoys learning and continuous improvement
- Curious nature with a desire to seek new ways of engaging and supporting others in using technology
- Flexible and adaptable to changing priorities

**Additional Information**:
There are several reasons why this job position is a good choice for a forward-thinking, digitally savvy individual:

- The job is dynamic and exciting - it constantly involves the use/implementation of new tools and platforms
- This is a flexible on-campus/remote position
- Those who like teaching and helping others learn will find it rewarding
- The projects you’ll work on involve information and communication technologies that can be used either remotely or onsite, which means that working in this position can offer significant current work experience. This role is team-based.
- Using inclusive co-design, this team will curate, create and maintain self-learning, upskilling and reskilling resources, maintain/establish Communities of Practice, plan and offer workshops, interview users, organize surveys.
- Adherence to both established research and future-thinking will guide the development of the resources and be integral to the offerings.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Fac