Manager of Information Technology

3 weeks ago

Guelph, Canada Ontario School Boards' Insurance Exchange Full time

**MANAGER OF INFORMATION TECHNOLOGY**

**ABOUT OSBIE**:
The Ontario School Boards’ Insurance Exchange (OSBIE) is a non-profit insurance company, with headquarters in Guelph, providing commercial lines of insurance to the school boards of Ontario. We classify ourselves as a boutique insurance company with a highly qualified and close group of employees.

At OSBIE we foster a customer-focused culture and have great people working here, helping us ensure we provide excellent service to our subscribers. Our people are our greatest asset and at OSBIE we aim to provide work/life balance with hybrid work arrangements and a sense of community with a variety of social settings and events that promote a collaborative and connected work environment.

**ABOUT THE ROLE**:
The Manager of Information Technology will have an overall responsibility for the management and oversight of OSBIE’s IT requirements. This position requires partnering with the various OSBIE departments and IT staff to resolve issues, and determine the evolving systems and technology needs for the organization as well as supporting and enhancing existing systems. This role supports the IT needs of OSBIE’s two offices with 24 hybrid staff.

**Systems and Infrastructure Management**
- Determine root cause of service issues and implement solutions that provide long term benefit and increased operational efficiency. Ensure information technology risks are mitigated and implement changes for continuous improvement
- Act as liaison with all departments to ensure that all information technology is compliant with appropriate IT hardware, software and OSBIE policies and practices
- Establish service tracking processes and systems to ensure traceability, accountability, and effective communication with stakeholders
- Identify resource needs, equipment requirements, and manage software and hardware availability and procurement.
- Oversee the retirement of redundant systems and software
- Project manage improvements to third party software (Figtree, DMS)
- Oversee management of the OSBIE website to ensure functionality and compatibility with various user platforms

**Client Cyber Security Support**
- Assess, provide guidance and where applicable provide solutions to OSBIE’s Cyber insurance clients on how to best manage the cybersecurity risks
- Participate in the delivery of cyber security services including risk assessments, compliance audits, maturity assessments, policy and procedure development and incident handling and response exercises
- Develop, present, and attend client meetings as required
- Understand client business drivers, opportunities, and goals; work to support them

**User Support**
- Provide support service for platforms and related technologies throughout the organization
- Ensure incidents and service requests are assigned and resolved in a timely manner
- Provide guidance to IT staff to ensure the delivery of IT support is efficient and of a high standard
- Collaborate with staff to determine individual computing requirements as well as specific requirements for proposed projects; ensure implementation of solutions to support these users
- Provide technical expertise, support, procurement, and implementation for the audio visual, and media systems

**Leadership**
- Manage staff reporting to this position; ensure appropriate backup, support, and cross training to maintain service levels and standards
- Collaborate with management to strategically consider the short and-long term hardware and software needs
- Enforce the governance, security, integrity, and availability of systems, technology, and data.
- Support the development and testing of incident response, and disaster recovery scenarios.
- Advise on software and hardware used in the insurance industry and remain current in recent trends and developments
- Deliver industry and technical expertise in information security through client interactions, management presentations, and staff training sessions
- Lead projects, set clear and reasonable expectations, provide ongoing feedback, ensure the delivery of results, and establish a strong foundation for performance through training and goal setting
- Planning, ordering, installing, monitoring, and reviewing contracted work by outside agencies.
- Management and accountability for the financial aspects of the IT function including the development of annual IT operating budget including strategic initiatives.
- Create and maintain a collaborative and positive work environment

**Other Duties**
- Maintain technical and operational documentation
- Develop, document, and implement technical support operating procedures
- Special projects and duties as assigned

**Qualifications**:

- Bachelor’s degree in computer engineering/Computer Science/Electrical

Engineering/Information Systems or equivalent combination of education and related experience
- Five years of professional IT experience supporting and managing complex networked system

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