Manager IT Operations

3 weeks ago

Guelph, Canada The City of Guelph Full time

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
**Your Role**
- Oversee and manage the delivery of services for the IT Service Desk, and IT infrastructure teams
- Oversee and manage the IT cyber security portfolio for the City of Guelph
- Oversee and manage division metrics and KPI’s
- Manage crisis situations, oversee issue escalation and resolution
- Support, participate, lead in developing IT strategic goals for the City of Guelph
- Manage work planning and resource allocation for the IT Service Desk and IT Infrastructure teams
- Drive incident, product, change management and production readiness for new environments, champion simplification, automation plus end-to-end capacity and performance management.
- Align IT support and IT infrastructure with current and future business requirements and strategic goals
- Manage the provision and support of end-user services, including service desk and technical support services
- Manage the provision of IT infrastructure services, focusing on reliability, performance, efficiency, and business continuity
- Manage financial aspects of the IT operations division, including purchasing, budgeting, contract review and negotiation
- Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans
- Direct technology activities - striking a balance between improvements and production support activities
- Collaborate with different technology teams to ensure effective governance in the context of delivering IT service, support, and maintenance.
- Keep up with business and technology developments and trends affecting lines of business for the City of Guelph.
- Direct, mentor and support IT service desk supervisor in development and growth goals for self and team
- Direct, mentor and support IT infrastructure supervisor in development and growth goals for self and team
- Ability to work outside normal hours as required
- Perform other related duties as assigned

**Qualifications**
- Ability to manage multiple teams and/or projects (including financials) with increasing degree of complexity and broad scope
- Diverse, innovative thinking with respect to reusability of architecture and processes
- Ability to communicate effectively with all levels of staff, stakeholders and external vendors
- Sound management techniques, experience in problem resolution and development of strategies for operational improvement.
- Technical knowledge and experience with IT networks, Cloud, Data Center, PC, corporate Wi-Fi, mobile technologies, and overall functionality
- Technical knowledge and experience with IT server architecture, virtualized environments, and related technology
- Technical knowledge and experience working with cloud and cloud architectures
- Experience managing IT Service Desk team, with knowledge of ITSM systems and processes
- Experience overseeing and managing IT Asset teams and related functions
- Experience overseeing and managing corporate software licensing agreements such as Microsoft, Adobe, Autodesk, VMware, Commvault, etc.
- Experience and knowledge of procurement processes in relation to IT systems and services
- Experience managing IT cyber security with knowledge and expertise in disaster avoidance, recovery issues, and business continuity. Cyber security certifications such CISSP, CISA or Security+ would be an asset
- Customer focused with strong ability to work with all levels of the organisation
- Ability to plan and budget appropriately for a diverse technology environment
- Experience managing in vendors, contracts, and service level agreements
- Experience in project management, PMP would be an asset
- Experience and knowledge of ITIL, ITIL certifications would be an asset

In keeping with our corporate value of Wellness, The City of Guelph recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. Where the work permits, employees will have the ability to participate in our Hybrid Work and our Flexible Time programs.

**Rate**

$110,921.60- $138,652.00

**How to Apply**

**February 22, 2023.** Please note all applicants must complete the online questionnaire spe

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