Customer Development Specialist

2 weeks ago

Quebec City, Canada Sundial Growers Full time

Job Title
Customer Development Specialist

- Job Description
Overview

A goal at Sundial is to be a leader in achieving & standardizing what customer excellence from a supply chain focus looks like in the cannabis industry. Our customer development team is focused on driving efficiency & optimizing processes with our retail customers and cannabis boards across Canada. This role aims to garner improved value & service to the customer by providing a transparent view both internally and externally in a regular two-way feedback loop. Additionally, the role will focus on account specific initiatives in efficient replenishment and inventory availability, metric building & tracking, report standardization, and collaborating with other functional areas of the Sundial business to bring a complete picture to the customer. This position will be accountable for delivering enhanced service by building deep & mutually beneficial relationships with the customer.

Reporting Relationships, Contacts, Role Location:
Reports to: Manager, Customer Development

Internal Relationships: Sales, Logistics, Demand Planning, Supply Planning, Marketing, Finance

Location: Quebec based role with potential occasional travel outside of province (Atlantic Canada)

Scope of Role:
Accountable for Supply Chain Engagement Activities:

- Represent Quebec + Atlantic Sundial Supply Chain within respective customer collaborative forecasting meetings
- Lead product allocations & inventory management for Quebec + Atlantic Canada
- Employs lean thinking / value stream mapping to drive out waste across the end-to-end supply chain.
- Collaborate on innovation forecasting processes and support the marketing and commercial teams in the execution of product launches, transitions, and discontinuations for respective customers

Identify and Implement CS&L Improvement and Efficient Replenishment Initiatives
- Use a Cost to Serve methodology to identify initiatives to optimize supply chain efficiencies with the customer. Examples are changes in order multiples/profile, delivery points & network changes, order days & workload smoothing, lead times, optimize booking slots etc
- Identify patterns in data to facilitate the methodology above & pull key insights that will support supply chain effectiveness standards

Manage Customer Supply Chain Relationships
- Manage the external relationship with key customer contacts to ensure proper information exchange, planning, and execution relative to replenishment & inventory maintenance
- KPI metric tracking & reporting of results to internal stakeholders in planning meetings
- Partner with Commercial to leverage supply chain and provide customer insights and customer intelligence to build an innovative and customer-centric partnership.
- Contribute to the weekly production release meetings to ensure optimal supply allocations are being made to deliver national and provincial board demand plan
- Implement solutions to align customer demand to constrained supply
- Identify aged or excess inventory risks and collaborate with cross functional teams to develop sell through plans for mitigation (both Sundial internal inventory and in-market customer inventory)
- Support the routine and ad-hoc creation of reports and presentations needed for meetings with provincial board customers where needed

Knowledge and Experience:

- Preferred Undergraduate Degree in Supply Chain, Commerce, Finance, Law, Logistics or Engineering
- 3-5 years experience in logistics and customer facing roles, preferably in the CPG industry
- Experience in analysis of supply chain operations
- Cross functional experience preferred (eg Manufacturing, inventory control, procurement, planning).

Required Competencies
- Bilingual (French & English speaking)
- Ability to see bigger picture and develop longer term plans, as well as complete daily tasks
- Task orientated with attention to detail
- Project Management
- Medium to advanced Microsoft office proficiency
- Customer Relationship Management and stakeholder engagement
- Business acumen
- Able to demonstrate willingness and ability to continually learn, improve skills and take on new challenges.
- Ability to thrive in a highly ambiguous and rapidly changing environment
- Ability to multitask and balance competing time-sensitive priorities
- Ability to communicate clearly and concisely both verbally and in writing to all levels of the organization

- Number of Openings
1

Time Type

Full time

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