Music School Lesson Advisor

7 months ago

Richmond Hill, Canada Cosmo Music Company Ltd Full time

Welcome to Cosmo School of Music, where music education is our passion We are thrilled to announce that we are expanding our team and seeking a talented and enthusiastic Lesson Advisor to join us.

As a leading provider of music education in the Greater Toronto Area, we are committed to providing our students with the most comprehensive and exciting learning experience possible. We offer a variety of group programs and private one-on-one music lessons, both online and in-person.

In this exciting role, the Lesson Advisor will be responsible for supporting our school families with any day-to-day questions, concerns, and scheduling requests. Additionally, you will have the opportunity to take on new inquiries and follow up with past clients who have previously shown interest in music lessons.

As a member of our team, you will play a critical role in helping our students achieve their musical goals. You will work closely with the Director of Cosmo School of Music, Teachers and other team members to ensure that our students receive the best possible experience.

**Why Join the Team?**

At Cosmo School of Music, we believe that music has the power to transform lives, and we are committed to providing the best music education experience possible for all our students. Our team is made up of creative, and passionate individuals who are committed to creating a welcoming and inclusive environment where ideas are heard and valued.

At the Cosmo School of Music, we pride ourselves on having a team culture that is built on openness, transparency, and fairness. As a part of our team, you will feel like you are a part of a family where we learn and grow together. We value each team member's input and ideas, and we believe in supporting each other to reach our full potential. Whether you are new to the field or an experienced professional, you will have opportunities to expand your skills and knowledge through ongoing training and development.

**Scope of Responsibility**:

- Respond promptly and professionally to inquiries and questions from prospective and current students and their families.
- Manage and maintain student schedules in our scheduling system.
- Facilitate communication between students, parents, and teachers to ensure the best possible music education experience.
- Follow up with prospective and past clients to generate new admissions and renewals.
- We like to understand why our student do not renew so you will share that information with Director of the School too as part of our feedback process.
- Assist with general administrative duties.
- Work collaboratively with the Director and other team members to achieve the school's goals and objectives.
- Maintain a welcoming and inclusive environment that aligns with Cosmo School of Music's culture and values.

**Key Deliverables**:

- Customer Service and Administration: Providing exceptional customer service to school families, answering day-to-day questions and concerns, managing scheduling requests, and performing basic administrative duties.
- Sales and Enrolments: Taking on new inquiries, following up with past clients who have previously shown interest in music lessons, and meeting sales targets.
- Event Planning and Support: Supporting the Director of Cosmo School of Music with the execution and planning for both internal and external events held within the Cosmopolitan Music Hall.

**Qualifications**:

- Bachelor's degree or equivalent education
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Prior experience in customer service, sales, or administration
- A passion for music and an understanding of music education
- Proficient in Microsoft Office Suite
- Willingness to learn and adapt to new situations and challenges.
- Must be able to work Saturdays and Sundays (11 am - 6 pm)
- We offer flexible weekday choice

**Compensation and Benefits**:
Compensation for this full-time position includes a competitive base hourly wage plus the opportunity to earn commissions on sales. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, as well as paid time off and opportunities for professional development and growth within the company.

**About Cosmo Music**:
Cosmo Music is always on the lookout for qualified and energetic individuals interested in working in a positive and progressive retail environment. We will make sure to provide you with the opportunity to grow and develop your skills, as long as you promise to bring passion and your utmost dedication to work every single day.

**More About Us**
- We have a passion for music and instruments of all kinds.
- Established in 1968, over 50 years in the music business; founded by Tom Hebert, family owned and operated, currently lead by Tom’s son Mark Hebert
- In 2008, Cosmo Music opened its 60,150 sq ft superstore, the single largest musical instrument store in North America
- Over 200 employees in

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